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Mitel products are designed with the highest standards of accessibility. Below is a table that outlines how Mitel Unified Communicator (UC) Advanced and Mitel UC Advanced Softphone conform to section 508 of the United States Access Board’s Electronic and Information Technology Accessibility Standards, specifically subsections 1194.21 Software Applications and Operating Systems, 1194.23 Telecommunications Products, 1194.31 Functional Performance Criteria, and 1194.41 Information, Documentation, and Support. These criteria represent the test for Equivalent Facilitation under section 1194.5.
Section 1194.21
Software Applications and Operating Systems
Mitel UC Advanced and UC Advanced Softphone
Criteria
Is Criteria Supported?
Remarks and Explanations
(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.
Partially Supported
UC Advanced and UC Advanced Softphone support Microsoft Windows accessibility features including StickyKeys, FilterKeys, MouseKeys, and High Contrast.
Keyboard access is provided for some UC Advanced/UC Advanced Softphone commands and features.
(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.
Supported
UC Advanced/UC Advanced Softphone does not disrupt or disable any accessibility features on the operating system.
UC Advanced/UC Advanced Softphone does not extend the operating system’s user-defined font settings to the document.
UC Advanced/UC Advanced Softphone does not support large-font mode in dialogs where large fonts would render the dialog impossible to read. The operating system offers a magnifier application to enlarge dialog text.
(c) A well defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that assistive technology can track focus and focus changes.
Supported
UC Advanced/UC Advanced Softphone supports technologies that make computer programs more accessible to people who use assistive technology. Visual on-screen focus and tracking is provided throughout the Microsoft Office XP suite.
(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to assistive technology. When an image represents a program element, the information conveyed by the image must also be available in text.
Supported
Hovering over images in UC Advanced/UC Advanced Softphone automatically opens a dialog box that describes the icon or image.
(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.
Supported
UC Advanced/UC Advanced Softphone uses standard and consistent images throughout the Microsoft Office XP suite.
(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.
Supported
In all cases, UC Advanced/UC Advanced Softphone uses standard system functions to send textual information to the operating system.
(g) Applications shall not override user selected contrast and color selections and other individual display attributes.
Supported
UC Advanced/UC Advanced Softphone does not override user-selected contrast and color. In addition, it has its own color-scheme definition that is independent of the operating system.
(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.
Not Applicable
UC Advanced/UC Advanced Softphone does not support animation.
(i) Colour coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
Supported
UC Advanced/UC Advanced Softphone does not use color to convey information.
(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.
Supported
UC Advanced/UC Advanced Softphone provides three distinct color schemes/contrast-level ranges.
(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.
Partially supported
The voice mail notification feature of UC Advanced/UC Advanced Softphone will flash, but can easily be disabled by the user.
(l) When electronic forms are used, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.
Supported, with minor exceptions
UC Advanced/UC Advanced Softphone uses embedded Internet Explorer browser windows. Support is limited to what Microsoft allows for browser windows.
As well, many user interface elements are recognized by Microsoft Narrator, which can relay them audibly to the user.
Section 1194.23
Telecommunications Products
Mitel UC Advanced and UC Advanced Softphone
Criteria
Is Criteria Supported?
Remarks and Explanations
(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use.
Supported
UC Advanced/UC Advanced Softphone supports all USB audio devices. Many such devices have the capability to provide a standard non-acoustic connection point for TTYs.
(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols.
Supported
UC Advanced/UC Advanced Softphone supports industry-standard codecs including G.711 and G.729- communications, which are compatible with TTY signal protocols.
(c) Voice mail, auto attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs.
Supported
UC Advanced/UC Advanced Softphone supports DTMF tone generation and voice paths for auto attendant and voice mail. Users can generate tones from either their mouse or by keyboard input.
(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required.
Not Applicable
(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays.
Partially Supported
UC Advanced/UC Advanced Softphone provides the option of setting the ringer to sound from the softphone for incoming calls. For example, the ring tone can be set to play through the desktop speakers so the user will be alerted to incoming phone calls without having to look at the monitor.
(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided.
Supported
Volume controls for UC Advanced/UC Advanced Softphone are dependant on the Microsoft Windows operating system, which conforms to this standard.
(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use.
Supported
Every time the UC Advanced Softphone starts, its volume is reset and a warning is provided to users.
(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.
Supported
UC Advanced/UC Advanced Softphone can use any USB audio device that supports this criterion.
(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product.
Supported
Through UC Advanced/UC Advanced Softphone, users may select any USB-compatible audio device and control them with PC sound controls that support disability access.
(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery.
Supported
UC Advanced/UC Advanced Softphone follow industry coding standards such as the International Telecommunications Union (ITU) G.711 and G.729 audio coding to ensure industry compliance for encoding, signal compression, and format transformation.
(k)(1) Products which have mechanically operated controls or keys shall comply with the following: controls and keys shall be tactilely discernible without activating the controls or keys.
Not Applicable
(k)(2) Products which have mechanically operated controls or keys shall comply with the following: controls and keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs (22.2 N) maximum.
Not Applicable
(k)(3) Products which have mechanically operated controls or keys shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character.
Not Applicable
(k)(4) Products which have mechanically operated controls or keys shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound.
Not Applicable
Section 1194.31
Functional Performance Criteria
Mitel UC Advanced and UC Advanced Softphone
Criteria
Is Criteria Supported?
Remarks and Explanations
(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided.
Supported
UC Advanced/UC Advanced Softphone supports Microsoft Windows accessibility features including Magnifier, Narrator, and On-Screen Keyboard.
(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided.
Supported
UC Advanced/UC Advanced Softphone supports Microsoft Windows accessibility features including Magnifier, Narrator, and On-Screen Keyboard.
(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided.
Supported
UC Advanced/UC Advanced Softphone supports screen pop to indicate incoming calls and caller ID if the user cannot hear the phone ring.
(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.
Supported
UC Advanced/UC Advanced Softphone supports USB hearing devices for Windows 2000 and XP.
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided.
Supported
UC Advanced/UC Advanced Softphone calls can be managed by mouse using the drag-and-drop feature.
(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.
Supported
UC Advanced/UC Advanced Softphone supports large buttons on the user interface for call control. The user interface can also be customized to meet the requirements of users with limited motor skills.
Section 1194.41
Information, Documentation, and Support
Mitel UC Advanced and UC Advanced Softphone
Criteria
Is Criteria Supported?
Remarks and Explanations
(a) Product support documentation provided to end users shall be made available in alternate formats upon request, at no additional charge.
Supported
UC Advanced/UC Advanced Softphone documentation allows the user to generate PDFs and set accessibility options that comply with 508 guidelines using the tools in Acrobat Professional.
(b) End users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.
Supported
All accessibility features in UC Advanced/UC Advanced Softphone are available electronically through the Help menu, which is available in Word or PDF format.
(c) Support services for products shall accommodate the communication needs of end users with disabilities.
Supported
Mitel offers a full range of product support for end users with disabilities.
This information does not constitute legal advice nor does it represent, warrant or guarantee a disabled employee's ability to access and use your organization’s information with the same dexterity as other employees in your organization.
