Mitel provides global technical support to our service providers and partners through our offices in North America, the United Kingdom, and the Far East.  

Our partners and customers can rely on Mitel’s team of technical support professionals who provide high quality, prompt and efficient technical and product-related support.

To locate a Mitel authorizedPARTNER or service provider in your area;

• Locate a partner, or
• Call us at one of our regional offices throughout the world.

Mitel Software Assurance and Support Program

The Mitel Software Assurance program and access to Mitel’s Technical Support Network have been combined into a single global Software Assurance and Support (SWAS) program.

SWAS is recommended for customers to help optimize the performance and value of their Mitel Unified Communications solution. It delivers excellence in software support — providing access to software updates and new functionality — and ensures that the Mitel authorized partner is backed by our highly skilled technical support resources.

• Standard SWAS is Mitel’s core software support offering, which includes access to new software releases, updates, technical support services during normal business hours, and online knowledge base and information.
• Premium SWAS is Mitel’s enhanced software support offering extending Standard SWAS with 24/7 technical support coverage.

Key Benefits:

• Stay current. Keep up to date on Mitel's latest Unified Communications software releases to take advantage of new functionality to help improve productivity and operations for your organization.
• Deliver operational excellence and reduce risk. Address system issues through access to software updates and Mitel's highly skilled technical resources through your Mitel authorized partner.
• Control lifecycle costs. Budget more efficiently, and help realize long-term investment protection in Mitel software solutions.