Multi-Channel Contact Center

MiContact Center has a rich suite of seamlessly integrated Unified Communications and Collaboration (UCC) and contact center applications for intelligent interaction in the enterprise.

With MiContact Center you get a powerful and flexible toolbox, providing contact center services, self-service applications and business automation integration. It also offers clear, easy-to-use, historical, real-time reporting and analytics tools to solve business problems, reduce operational costs and improve performance.

 


A Fully Integrated End-To-End Solution for Enterprise Communication

Mitel’s contact center solution promises everything you need to raise the bar of excellence, increasing customer satisfaction, organizational productivity and business profitability. Best of all, everything is available in one single solution. As enterprises explore their growth strategies in revenue and productivity, gaining a rapid return on investment (ROI) and improving customer loyalty and value have consistently been identified as number one priorities on corporate agendas.

Comprehensive solution - the heart of the business

MiContact Center, a rich suite of seamlessly integrated Unified Communications & Collaboration (UCC) and contact center applications, offers advanced features to create efficiencies and peak management in your contact center. With full flexibility, full scalability, full openness and high availability, MiContact Center enables consistent, efficient, first-rate customer service across all media.

Convenient one-stop shopping

Digging into the toolbox, you’ll find an open integration environment, multimedia support, and a built-in auto attendant. Unique to Mitel’s architecture are the embedded IP recording capabilities and the integrated Interactive Voice Response (IVR). You’ll also find Mitel’s latest agent application with advanced UCC features accessible to agents from any terminal, connecting them to the rest of the organization.  

Today’s contact centers generate more data than virtually any other part of the business.

The integrated monitoring, as well as reporting and analytics applications enhance visibility of your workflows. For example, appointment management, scheduling and self-service applications; repetitive routine tasks (such as appointment reminders, warnings, notifications, etc) can be automated so staff can concentrate on more specialized activities.