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Mitel Completes Acquisition of Toshiba Unified Communications Systems Business Assets

Common Channel Partner Questions

  1. How will this acquisition benefit Toshiba channel partners?
    • Mitel is committed to partners who choose to grow with Mitel and are looking to partner with a leading vendor in the UC market.
    • Mitel will ensure a graceful transition plan for partners, providing training, certification, and information needed to offer advanced and cloud-based solutions.
    • Mitel’s acquisition of the Toshiba unified communications business allows Toshiba channel partners to:
      • ensure maintenance revenue with the ongoing support of Mitel
      • begin a transition to cloud-based applications
      • improve customer retention and transition to Mitel’s portfolio
  2. Will I be able to transition to sell the entire Mitel portfolio of industry-leading communications and collaboration solutions once I become a Mitel channel partner? Once partners are certified and have completed the accreditation program for the products, they will have access to Mitel’s entire portfolio of premise, hybrid, and cloud-based portfolios and applications.
  3. Will all Toshiba unified communications products still be accessible?
    • Mitel is acquiring current Toshiba unified communications products. These include:
      • IPedge platform (premises-based IP PBX and IP phones)
      • Strata CIX communications platform (digital hybrid solution)
      • VIPedge platform (cloud version of IPedge)
      • Associated peripherals and applications
  4. What changes will Toshiba partners see and when, including to the purchase, training, and fulfillment processes used with Toshiba?
    • It is business as usual for Toshiba customers and partners.
    • Mitel’s intent is to keep as many of the existing Toshiba online tools and processes active in the short term. You will be informed well in advance of any upcoming changes to any tools and processes.
    • It is also our intent to ensure no disruption in business for customers and partners. Ultimately, our goal is to ensure purchasing, fulfillment, training, and other processes are easy to use for both Toshiba and Mitel customers and partners.
    • With the acquisition complete, Mitel is now actively working to onboard Toshiba partners.
  5. For how long can I continue to place customer orders for the Toshiba products? Customers can continue to place orders for the Toshiba products for the foreseeable future.
  6. When will Mitel provide detail on the go-forward roadmap? Mitel intends to share its product roadmap intentions with customers and channel partners as soon as possible, and certainly within the next 90 days.
  7. What support will Toshiba channel partners receive from Mitel, and what new services, products or features will I be able to get through Mitel that I could not get through Toshiba?
    • Mitel will honor existing Toshiba warranties and SUS contracts. Mitel will offer extended warranties on new purchases.
    • Once certified, partners will have access to Mitel’s entire portfolio of premise, hybrid, and cloud-based portfolios and applications.
    • Mitel is investing heavily in next-generation solutions, with a rich and growing portfolio of cloud-based applications that will deliver significant new value to our customers.
    • We will provide all customers, partners, and national accounts with a detailed list of cloud, hybrid, and premises offerings in the near future.
  8. How is the way Mitel conducts business different from how Toshiba conducts business? Both companies share a similar go-to-market model, where a high priority is placed on a go-to-market strategy focused around channel partner relationships.
  9. Will my company be required to seek any new training certifications? Only for any incremental products or services that are chosen, and to become more familiar with the broader Mitel portfolio.
  10. How much notice will we be given should Mitel decide to cancel our reseller agreement with Toshiba? Mitel is looking to add partners, not dismiss them. However, if there were a circumstance where it was deemed an appropriate action, it would be with notice, as per the existing contract.
  11. Who do I call with questions or concerns? Questions or concerns, please contact or call 469-574-8156.


Providing you with seamless communications and collaboration, literally

Change can be challenging for businesses, which is why Mitel is committed to helping you and your customers during this time of transition. Our channel partners are key to our success, and we want to best enable you with the tools and support you need. To help, we’ve created an FAQ to help answer some of the top questions you might have.
Please watch the video for a message from Vice President of Channel Michael Conlon.

Choose a Better Path Forward

When you take your next steps, you need to be sure it is the right path so you don’t end up back where you started. That means working with a vendor that has a reputation for high performance and stability to ensure your business is supported today and in the future, no matter how your needs change and grow. With feature-rich and mobile-first solutions to support your communications from end to end, Mitel is the only brand in three Gartner Magic Quadrant reports for business communications.

Find your best path with Mitel

Find a business communications system that fits your unique needs whenever, wherever. When Michael Johnson Performance’s Nortel system was left unsupported, the team quickly realized that, in order to stay competitive, they had to re-evaluate their needs and choose a system they could depend on.

“As we began looking for a partner to support our business needs, we didn’t really know what was out there. When we actually began to research the capabilities that Mitel could provide us, we were blown away.” – Michael Johnson Performance

You have questions, we have answers.
Connect with a Toshiba transition expert today. | 469-574-8156