Virtualized Voice on the Desktop

Mitel and VMware are the first to bring voice to the virtual desktop, enabling organizations to reap the benefits of adding unified communications and collaboration (UCC) to other virtual desktop applications.

Desktop virtualization 101

Desktop virtualization is hugely significant for IT departments and end users alike. Operating systems, configuration settings, and applications that have traditionally run on personal computers can instead be located centrally on virtual servers in the data center, and accessed over the Internet – via the cloud. The benefits include significant cost savings through centralized management and much greater flexibility for workers of all kinds.

Giving voice to the virtual desktop
For technical reasons, voice applications have traditionally been excluded from the virtualized desktop. But Mitel and VMware have brought voice to the virtual desktop by integrating Mitel Unified Communicator Advanced (UCA) with VMware View, generating significant benefits for IT, end users, and the organization as a whole.

Benefits for IT
For IT, voice-enabled virtual desktops mean:

  • Centralized administration.
  • Reduced hardware upgrades to user PCs.
  • Easier software upgrades.
  • Increased data and application security.

Benefits for business users
For the people who rely on their desktops to be productive, voice-enabled virtual desktops mean:

  • Work, communicate, and collaborate from anywhere.
  • Easier communication.
  • BYOD (Bring Your Own Device).

Benefits for the organization
For the business as a whole, voice on the virtual desktop means:

  • Lower operating and capital expenses.
  • Increased security and data integrity.
  • Easier business continuity and disaster recovery.
  • Greater productivity.