MITEL AGAIN RANKED BEST VALUE UCaaS & HOSTED PBX MID-MARKET & ENTERPRISE BUSINESS




    Mitel was one of 33 vendors included in the survey, and one of only six identified by Eastern Management as offering decades of experience combined with enterprise-grade unified communications products and services. John Malone, President, and CEO of Eastern Management Group, indicates that on the growing list of customer’s cloud and/or on-site PBX requirements there’s a “ratcheting up of expectations and demand for global redundancy, fail-over and fail-safe solutions from vendors” and that nothing short of those is acceptable to mid-market and enterprise customers.

In their 2020 Premises and Hosted PBX Customer Satisfaction Report, for the second year in a row Eastern Management Group named Mitel as the winner in the “Best Value” category for Mid-Market and Enterprise.

 

Customer Satisfaction Research

The Best Value distinction encompasses on-site/premises, hybrid and cloud (public or private) unified communications solutions. As part of the report, Eastern Management Group surveyed over 4000 IT managers worldwide from mid-market companies with 300-500 employees and enterprises with 500 employees or more.

 

Best Value Equates to “Return-on-Investment

“Across both mid-market and enterprise customers, value equates with return-on-investment, plain and simple,” who points to four criteria that mid-market and enterprise customers expect in deriving the most value from a hosted PBX or premises solution:

1. Global coverage and support

2. Government-grade security and strong Network Operations Centers

3. Customizable applications integrations

4.  Expansive UC portfolio (e.g., contact center, video, etc.)

 

“Achieving the ‘Best Value’ designation also means Mitel is viewed as forward-looking, in terms of developing a future-proof

product and having a clear roadmap that aligns the product with where the market is heading,” he explains. 

 

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