The IP solution, managed by Executel, comprises of the Mitel 3300 IP Communications Platform (ICP) and the Mitel Your Assistant™.
“Executel provided fantastic support and the Mitel IP solution enabled us to retain our existing telephone systems, which of course protected our investment and gave us the flexibility to migrate when we were ready. When all sites are networked together we will have one seamless communications solution, which will reduce internal call costs between sites, reduce network management and give us the flexibility to add new sites easily,” said Vicky Branson, Head of IT Broker Network.
As a growing business the Broker Network wanted the IP solution to deliver applications that would improve the way they do business and in turn improve customer service.
Executel recommended they deploy Your Assistant, a desktop collaboration application that improves team working and enables the field teams and managers to work remotely and from home. Your Assistant has been installed at Broker Network’s head office in Harrogate and will be rolled out to the remaining sites in due course.
“The Mitel IP solution has given us the flexibility to change our working practices and constantly improves the way we do business. Employees are no longer tied to their desks and have the opportunity to work from different sites by hot-desking and logging onto a desk phone and accessing their personal speed dial keys and voice mail. Your Assistant enhances mobile working improving productivity amongst employees. IP has opened up windows of opportunities for our business and we are excited to experience the ongoing results,” concludes Branson.
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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Camille Beasley, Media