After conducting a thorough assessment of competitive offerings, Hancock Estabrook ultimately selected the Mitel solution for a number of reasons. These included Mitel's comprehensive unified communications and collaboration features, the mobility capabilities, and the company's ability to effectively deliver an in-office communications experience anywhere.
"Since we are not a 9-5 shop, our lawyers need to be available for their clients anywhere, at anytime, but our old, outdated phone system was prohibiting us from accomplishing this," said,
As an early adopter of RIM's BlackBerry smartphones, it was necessary for the system that Hancock Estabrook ultimately chose to fully integrate with them, which was accomplished through Mitel's Dynamic Extension feature and the Unified Communicator Advanced application. By using the Mitel solution, the Firm was able to extend its communications to the BlackBerry, ensuring that there is much less need for mobile attorneys to take messages and do call backs. Another significant benefit the solution affords is presence awareness, so personnel now know who is calling, when their co-workers are on a call, and when they are free to take new calls. The Mitel solution also provides the flexibility for this to be delivered on other mobile platforms.
To effectively address the needs of Hancock Estabrook and allow for future scalability, the Mitel solution provides the following elements:
"Hancock Estabrook approached our channel partner, TwinState, with a diverse set of new communications needs when they also decided to upgrade their existing infrastructure," said
For more information on Mitel's Freedom Architecture, visit www.mitel.com/freedom.
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Camille Beasley, Media