Delivering a Millennial-Ready Contact Center Experience: The advent of 4G and 5G networks is driving a consumer's natural point of entry into businesses through mobile applications. With the corresponding emergence of
Securing Real-Time Communications From Cyber Threats: The growth of multimedia access and corresponding increase in the use of Wi-Fi and personal devices for business communications pose additional challenges as businesses evolve to meet the demands of on-the-go workers and consumers. In partnership with Unisys, Mitel is introducing MiStealth security technology to provide enterprises and service providers secure mobile access to the cloud to ensure they remain protected against security threats and data breaches. Combining Mitel's communications leadership with the security of Unisys StealthTM identity-driven segmentation and encryption, MiStealth allows businesses to control who can access enterprise networks based on users' identities - whether within the enterprise or on the cloud - while reducing the attack surface and providing the elevated levels of security typically associated with private cloud deployments. MiStealth additionally simplifies security management, as users can access public networks (such as the
Making Large Campus Communications Even More Intelligent and Capable: As large campus environments seek to seamlessly blend wireline and wireless environments with cloud and premises-based applications, the demands for enabling professional grade voice, video and collaboration capabilities have grown more complex. Mitel seeks to make real-time communications for large campuses more intelligent and capable with advanced monitoring, analytics and mass-notification tools. Mitel Performance Analytics proactively detects and addresses performance problems before they impact the user, with 24/7 monitoring, real-time alerts and testing tools for fast problem resolution. Further, Mitel Mass Notification services provide a reliable communications channel when conventional email, text, voice and video communications fail due to throughput, technical or "contact-ability" issues.
These new innovations, showcased at the Mitel Next event in
"Our users are seeking the convenience of a mobile phone, the speed of deployment and ease of management found in a cloud solution and the proven capability of a traditional desktop deployment," said Marcell Galatiano, board member,
"In the 1990s, it was predicted that email would replace voice as the choice for customer care, then web chat was forecast to take over, most recently social media," said
"Workplace and consumer communications are becoming increasingly centered on mobile devices with network users expecting instant and seamless access to services from anywhere," said
Twitter: Mitel showcases real-time comms for mobile workers & consumers at #MitelNext in
Twitter: New Mitel contact center, cloud and mobile solutions enable seamless environment for collaboration and commerce #MitelNext
Mobile Enterprise, Cloud, Contact Center, Mobile Consumer, Mitel Next
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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Camille Beasley, Media