Based on Mitel's freedom architecture, the new cloud-based solution can provide contact center managers and agents the tools they need to deliver a superior customer service experience, which is increasingly becoming a key driver of business growth and success. Mitel AnyWare Cloud Contact Center enables agents to work anywhere — from home, the office, or remotely — while providing all of the management and reporting tools designed to ensure customer inquiries are addressed at the first point of contact. The solution is fully managed by Mitel in highly secure and reliable data centers, offloading customers IT teams from the design, deployment and day-to-day management.
"At Global Premier Benefits we provide critical benefit services and support to seniors at the precise moment that they are needed. Customer satisfaction and retention is key to our success - it's life-impacting, time-sensitive, and business-critical," said
In addition, Mitel AnyWare Cloud Contact Center supports integration with leading Customer Relationship Management applications including Salesforce.com,
"Companies today are under enormous pressure to be more competitive and to improve operating efficiencies and results, and a high performance responsive contact center has become a competitive differentiator," said
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A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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Camille Beasley, Media