Mitel Honored With Frost & Sullivan 2010 Global New Product Innovation Award

June 02, 2010

Editor's note: A photo and a video are associated with this press release.

Mitel®  (NASDAQ:MITL - News) today announced that Virtual Mitel Communications Director (Virtual MCD) has been recognized by Frost & Sullivan as the recipient of the 2010 Global New Product Innovation of the Year Award in the World Enterprise Telephony Platform and Endpoints Market. Mitel received the award in recognition of its performance against key competitors in terms of product innovation, use of leading-edge technologies, delivery of value-added benefits and features, ability to deliver superior customer ROI, and customer penetration potential.

Virtual MCD, the core call control of Mitel's Virtual Solutions software portfolio, is a software package download that leverages VMware® vSphere4. The solution enables customers to consolidate Mitel's real-time voice applications alongside non-voice business applications in the datacenter.

Virtual MCD customers can benefit from: capital savings through reduction of server hardware and real estate; operations savings with the decrease in power and server costs; productivity improvements and resource efficiencies in datacenter management; and simplified business continuity and disaster recovery plans.

"As organizations work towards streamlining business processes through their IT and communications infrastructure, virtualization of both real-time and non-real-time applications is promising to drastically change the way communications networks will operate in the future," said Elka Popova, program director, Frost & Sullivan. "While other telephony vendors are making attempts to virtualize call control and applications, Mitel has leapfrogged the competition by becoming the first voice vendor to enable its call process server to run on an industry-standard virtualization platform. This addresses a major pain point of businesses - delivering communications solutions irrespective of location, device, and time."

"We have worked in tandem with Mitel for more than two years to be able to run real-time voice applications in a virtualized environment," says Parag Patel, vice president, Global Strategic Alliances Organization, VMware. "Because of this combined effort, Mitel is a leader in the global market of virtual voice solutions and we will continue to work together to create innovative joint solutions."

The report further states that by providing the ability to run real-time and non-real-time communications applications, Virtual MCD will address the need to deliver communications solutions irrespective of location, device, and time. Virtual MCD can also provide the ability for organizations to scale application deployment without incurring large-scale investments. Frost & Sullivan expects that these factors will drive accelerated adoption in the next few years. Furthermore, although traditionally considered as a solution for enterprise businesses, SMBs that have a growing need for affordable IP telephony and unified communications suites, may find communications virtualization a very attractive alternative to accelerate deployment without having to make excessive investments.

"Our work with VMware has enabled voice solutions to run as another application in the data center. IT managers already running VMware technology can easily deploy Virtual MCD with little to no training," said Stephen Beamish, vice president of marketing and business development, Mitel. "Mitel Virtual Solutions can also relieve some major challenges for businesses by streamlining business continuity strategies, reducing hardware costs, and freeing up resources to focus on other strategic IT projects. This has been demonstrated through a number of virtualized solutions that Mitel customers have deployed globally."

"Virtualization played a major role in simplifying and hardening our datacenter against service interruptions, however voice was still an issue. Now that we can virtualize telephony, we can extend all of the benefits of disaster recovery and cost savings to the phones," said James Strack, chief information officer, ALM Holding Company, a privately-held road construction and resources company with more than 2,000 employees and offices in five states. "Additionally our staff has seen a paradigm shift in their duties from putting out fires and working weekends to more strategic forward looking research. Morale is greatly improved and the IT staff is able to do visionary line-of-business research that helps the company grow."

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to and follow us on Twitter @Mitel.

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