Sunova Credit Union Selects Mitel Unified Communications Solution

January 20, 2010

Sunova Credit Union Selects Mitel Unified Communications Solution

Sunova Credit Union Selects Mitel Unified Communications Solution

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Working with Mitel premierPARTNER, MTS Allstream, Sunova selected the Mitel Communications Director software with feature-rich Mitel applications including Mitel Unified Communicator® (UC) Advanced and the Mitel Unified IP Client for Sun Ray™.

Deployed in the central office, the Mitel Unified IP Client for Sun Ray™ delivers virtualized voice and desktop applications to each employee, and will soon connect to the nine other Sunova locations. Once fully established the solution will combine the advanced features of a Mitel IP phone with the flexibility of a Sun Ray virtual desktop, allowing full desktop and telephony hot desking. This drives user simplicity, offers an unprecedented level of security for company-sensitive data, and reduces power consumption.

"Our Mitel solution enables seamless mobility and increases our work force efficiency as employees can instantly have access to their personal phone settings like speed dials and voicemail from anywhere within the company," says Dallas Kostna, director of IT, Sunova. "The solution also provides significant operating cost savings, minimum maintenance requirements, and provides longer virtual desktop lifecycles."

To enhance employee communications, Sunova selected Mitel's core application, UC Advanced, allowing employees to easily access all communication and collaboration tools from a single application and enabling the ability to easily manage presence and availability status. When an employee receives an incoming call, they see a pop-up window with caller information including call subject, priority, and an image of the caller. UC Advanced knowledge management capabilities also deliver instant access to details related to a caller such as recent emails and other relevant documents. These capabilities significantly increase employee productivity and improve customer service

"We are pleased to work with Sunova to deploy a solution that will help their employees interact more efficiently with customers," says Kelvin Shepherd, president, MTS. "This solution, the first of its kind in Manitoba, also allows Sunova to significantly improve their environmental initiatives which was a major priority for them. The Mitel solution fulfills the Leadership in Energy and Environmental Design tools and performance criteria."

"Through our best-of-breed relationships, Mitel continues to create business enhancing solutions to fit individual needs of organizations," said Jeff Nolan, vice-president Canadian sales, Mitel. "With Sun Microsystems and MTS Allstream, we have designed an easy-to-manage communications solution that drives costs savings and increases productivity, flexibility, and security."

For more information, please visit www.mitel.com

About Sunova Credit Union
Sunova Credit Union is a vibrant, innovative and friendly full service financial institution located in Manitoba, Canada. Committed to developing lifelong relationships with members based on mutual trust, financial expertise and a genuine desire to help members achieve their financial goals, each encounter with Sunova is a memorable experience showcasing a very distinctive and unique service offering. With just under $600 million in assets, Sunova has ten locations throughout Manitoba's Eastman and Interlake regions and serves over 23,000 members.

About MTS Allstream
MTS Allstream is a wholly-owned subsidiary of Manitoba Telecom Services Inc. As one of Canada’s leading national communication solutions companies, MTS Allstream provides innovative communications for the way Canadians want to live and work today. The Company has more than 100 years of experience, with 6,000 employees across Canada dedicated to a mission of delivering true value as seen through the eyes of our customers. MTS Allstream has nearly two million total customer connections spanning business customers across Canada and residential consumers throughout the province of Manitoba. The Company's extensive national broadband and fibre optic network spans almost 30,000 kilometres. MTS Allstream is a proud sponsor of Cindy Klassen, 2006 World Champion and Canada's greatest Olympian, and a proud contributor to the Canadian Museum for Human Rights. Manitoba Telecom Services Inc.'s common shares are listed on The Toronto Stock Exchange (trading symbol: MBT). Customers, stakeholders and investors who want to learn more about MTS Allstream services, markets, community commitments and record of creating shareholder value are encouraged to visit:   www.mtsallstream.com.

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to www.mitel.com and follow us on LinkedIn and Twitter @Mitel.

Contact Information

Mitel Public Relations

Email: [email protected]

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