Mitel and RingCentralTM

Mitel has announced a strategic partnership with RingCentralTM in which RingCentralTM is now Mitel’s exclusive UCaaS partner. For Mitel customers, this means that you have the easiest upgrade path and expert guidance to a better, more full-featured solution at no extra cost.

Why did Mitel partner with RingCentralTM?

RingCentralTM has a proven track record and is rated as the #1 UCaaS provider by Gartner and many other industry analysts. RingCentral's Message Video, and Phone (MVP)SM solution will become Mitel’s go-forward UCaaS solution, giving Mitel customers more choices, complementing our leading UC on-premises, subscription, and private cloud solutions.

 

Next Steps for Mitel Customers

There has never been a better time for existing Mitel cloud customers to migrate to RingCentralTM. We are committed to making the migration from a Mitel Cloud Service to RingCentral MVPSM simple and hassle free.

If you are ready to upgrade, we can save you days or potentially weeks' worth of time by moving your current configuration for you. Start your upgrade process by reaching out to your Mitel rep or book a meeting here.

 

Exclusive Upgrade Experience

Mitel is here to support you through every step of the process of migrating to RingCentral MVPSM and promise a convenient and smooth experience. Mitel will help you transfer your devices, user profiles, and call flows that are all optimized to work on RingCentral MVPSM, ensuring you are up and running as quick and easy as possible.

Find out what it’s like to upgrade here >

 

What Happened to MiCloud Connect? Has Mitel Stopped Selling MiCloud Connect?

As of June 30, 2022, there will be no new contracts or customers accepted onto the MiCloud Connect Platform. The MiCloud Connect will continue to work for those with existing contracts.

Learn more about this change > 

FAQ

  • RingCentralTM is rated the #1 UCaaS provider by Gartner, and has many strong aspects including wider global footprint, more integrations out of the box, that will benefit both existing cloud customers and on-premises customers, if and when they are ready to migrate to UCaaS.

  • We will continue to evolve our core UC product portfolio as we have been. Mitel has developed / is developing Subscription OpEx offers for MiVoice Business, MiVoice MX-ONE, MiVoice 5000, and MiVoice Office 400. Mitel will continue to offer Private Cloud options for our partners and customers through MiVoice Business Subscription including leveraging Mitel managed data centers through existing MiCloud Flex Wholesale partners where available. In addition to that, our customers and partners will have access to RingCentral UCaaS solutions (e.g., MVP Product offerings).

  • When you choose to migrate from a Mitel Cloud solution to RingCentral MVP ℠, Mitel provides a comprehensive audit of your existing system including user details, phone numbers, and call flow settings.

    Mitel and RingCentral ™ have also worked to deliver a thorough data field and feature mapping from Mitel systems to RingCentral MVP ℠. This will ensure the highest level of consistency between your current Mitel Cloud system and RingCentral MVP ℠.

    Visit Effective Migration Tools Services to Minimize Business Disruption for more information.

  • You have options including keeping your existing Mitel phone or choosing a RingCentral MVP ℠ compatible device. Engage your Mitel sales representative for more details on the options or visit Protect your Investment in Mitel Phones for more details.

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