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MITEL AND GOOGLE CLOUD

The combination of Google Cloud’s secure, reliable, and scalable cloud platform combined with brilliantly simple approach of MiCloud Connect delivers the ultimate business communications and collaboration experience.

A NEW WAY TO COMMUNICATE FROM THE PROVIDERS YOU TRUST:
MITEL AND GOOGLE CLOUD

Powered by the same network infrastructure as the world’s #1 search engine and most popular video sharing site, Google Cloud Platform offers Mitel customers some of the highest levels of security and availability, dedicated operational practices and 24/7 data center monitoring. Google Cloud Platform is also certified as meeting Health Insurance Portability and Accountability Act (HIPAA) standards and Service Organization Control Type II (SOC 2) compliance, addressing the stringent requirements of heavily regulated industries like healthcare, government, education and finance.

MICLOUD CONNECT BUILT ON GOOGLE CLOUD

“Our business specializes in providing pediatric home healthcare services for complex patient cases. Having a reliable, HIPAA-compliant communications solution lets us focus on caring for patients without worrying about whether our communications system will be there when we need it most,” said Joy Parker, Chief Operating Officer, Across Health Homecare. “We can depend on Mitel’s cloud solution to support the highly mobile nature of our work and ensure our team is always accessible.”

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GOOGLE CLOUD AI-POWERED VIRTUAL AGENT & AGENT ASSIST

Serve customers better with AI that listens, understands, and interacts. Mitel uses Google Cloud’s Contact Center AI so virtual agents can converse naturally with customers and expertly assists human agents on more complex cases. The result? Increased operational efficiency and personalized, intuitive customer care. “The Mitel solution, by its very nature, was what we were trying to deliver. And the fact that it can hand over to a human — it’s really ideal for someone who wants to implement a chatbot in a great way”, said Luke Morris, Graduate Data Officer for the North Yorkshire County Council.

SEE IT IN ACTION
MiCloud Flex Built on Google Cloud

MiCloud Flex is designed to deliver a unique experience, both internally and for your customers. MiCloud Flex is built on Google Cloud’s proven reliability, security, and scalability to deliver uptime and compliance you can depend on. It delivers a complete solution in the cloud to enable unified, scalable, mobile communications to anyone, anywhere and on any device. It’s everything you need to take your communications to the next level—more mobility, rich enterprise and team collaboration, exceptional customer experiences— without the cost and complexity of a traditional, premises-based communications system.

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Interested in finding out how you can use this for your business?

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