Customer Success Story: Salt River Fields

By Liz Pedro

Salt River Fields at Talking Stick is a state-of-the-art spring training facility in Phoenix, Arizona, United States. Owned and operated by the Salt River Pima-Maricopa Indian Community (SRPMIC), Salt River Fields is the new Spring Training home of the Arizona Diamondbacks and Colorado Rockies baseball franchises. The $100 million complex was opened in February 2011 and has completed its first Spring Training season this year. Much more than just a Spring Training facility, Salt River Fields hosts activities year round including youth camps, community events, festivals, retreats and facility rentals for conferences, parties and more.

In choosing a telecommunications solution for the facility, SRPMIC knew they needed a system that was highly flexible and scalable to support three independent organizations under one roof: the Salt River Fields administrative offices, the Arizona Diamondbacks staff and coaches, and the Colorado Rockies staff and coaches. Each of the organizations also had specific requirements based on their business practices, so the system needed to be user-friendly and easily administered.

They chose BusinessFlex Hosted iPBX from partner Saddleback Communications to support the entire complex. BusinessFlex iPBX is a hosted, fully managed voice and data solution which integrates local telephone service, IP business phones and high speed Internet, available on a per seat subscription. BusinessFlex iPBX is a full-featured solution suitable for even large enterprises, but without the overhead incurred in owning a traditional phone solution on premise. The key benefits have included:

  • Highly flexible and scalable to support seasonal changes

  • Multi-tenancy allows each organization to configure to support individual business practices

  • Easy to administer

  • Cost-effective, OP-EX model – no large capital investment

“We’ve been impressed with the flexibility of the system. IP phones that were initially installed in our construction trailer were seamlessly moved to the permanent offices and we quickly added phones in a temporary sales office to support retail ticket sales during the holiday season.”- Dave Dunne General Manager, Salt River Fields