Mitel Contact Center Solutions: Alarming

View a demo of how Mitel Contact Center Solutions provide agents and supervisors with notifications of performance issues within the contact center in real time. Customizable visual, auditory, and email alarms notify supervisors immediately of any availability or performance issues. They can then instantly change agent and queue availability to adjust to unplanned call volumes. With our real-time alarming functionality, your contact center employees have the information they need, when they need it, so they can respond accordingly to ever-changing call volumes and ensure contact center service levels are not affected.