Mitel Contact Center Solutions: Forecasting

View a demo of how Mitel Contact Center Solutions accurately forecast agent staffing requirements. Accurate forecasting is key to running an optimized, efficient contact center. It enables managers to predict, measure, and manage call arrival patterns and make informed scheduling decisions. With precision forecasting, managers can optimize the balance between the agents required and corporate service level objectives. Our forecasting solution accurately predicts future call volumes and agent requirements, resulting in improved service and operational efficiency.