Mitel Contact Center Solutions: Historical Reporting

View a demo of how Mitel Contact Center Solutions enables contact center supervisors and managers to readily pinpoint problem areas and measure and manage contact center performance. With detailed historical reports, supervisors can see both the big picture and the call-by-call performance of employees, while measuring contact center performance against service levels, giving them the information they need to optimize contact center operations. With our contact center reporting solution, your business can improve efficiencies by enabling supervisors to identify areas for improvement, better coach agents, and ultimately, provide the optimal experience to your customers.