Niko Group

In mid-2007, Niko Group and EREA, two subsidiaries of Niko Group, started replacing their analogue telephone exchanges. Flexibility and management costs were the main factors behind the decision to switch to another solution. The companies also had a great need for additional functionalities in telephones, and not only the ones used by receptionists and colleagues, but also by contact centre staff. The objective was to create a virtual European contact centre that would also be available on the usual numbers outside normal office hours, without employees having to actually be at the office.