The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Latest Posts

Why are field services companies investing in collaboration tools? Because they improve first-call resolution, customer satisfaction and cash flow.

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Business Phones | February 18, 2019

Time to upgrade your phone system? Follow these three steps to select an affordable communications system for your small or medium-sized business.

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Is your VoIP business phone system making your job easier? With easy-to-use collaboration tools and communications all in one place, MiCloud Connect simplifies the way you do your job. Here are 10 ways MiCloud Connect makes your job easier.

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CEO Rich McBee details Mitel's refined approach to UC and UCaaS: a dedicated business unit for each. Empowering our teams to focus on the distinct needs of our UC and UCaaS customers will allow us to improve our customers’ success and better support our partners.

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TCO & Cost Optimization | February 11, 2019

Global adoption and spending on UC is increasing, but managers must still demonstrate to CFOs why UC is the best technology to help accomplish key business goals.

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Show your customers some love, and a better customer experience, with the right call center software. These four tips will help you make the most of your call center software, building customer relationships to last a lifetime.

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2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we’ve identified nine of the most influential trends affecting centers so far.

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IoT & M2M, News & Trends | February 04, 2019

These 10 technology trends in hospitality will change everything about how hotels communicate in 2019. Guests of tomorrow will be more connected than ever before.

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Roundups | January 31, 2019

At Mitel, we’re fortunate to work with an incredible partner community full of deep, diverse expertise. So, each month, we share some of that expertise by highlighting partner blog posts about the business communications topics relevant to modern IT pros.

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Conferencing & Collaboration | January 30, 2019

By evaluating your meeting schedule with a strict eye, you’ll eliminate sessions that don’t support real productivity—and ultimately improve collaboration.

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