Your home for the latest on business communications trends, tips, news and announcements.
The future of banking is branchless. By elevating the mobile customer experience, banks increase customer satisfaction and loyalty.
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The new year will see an appetite for unified communications solutions grow as customer expectations increase in today’s “always available from anywhere” business environment.
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As artificial intelligence and unified communications blend, organizations gain an extremely powerful set of tools. But security is still a main priority.
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Focused on business growth, CIOs and CTOs turn to Unified Communications as a Service (UCaaS) to foster collaboration and accelerate innovation.
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As an emerging technology, the experts keep revising the definition of artificial intelligence. Organizations have to keep pace to reap the business benefits.
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Now that a new year has begun, CEO Rich McBee looks back on his top five favorite business books from 2018.
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Among car dealership tech trends, connected cars might be the most promising. They are set to transform the owner/dealer relationship.
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At Mitel, we’re fortunate to work with an incredible partner community full of deep, diverse expertise. So, each month, we share some of that expertise by highlighting partner blog posts about the business communications topics relevant to modern IT pros.
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As 2018 comes to a close, let’s look back at some blogs covering important changes in business communications from this year, from digital transformation to cloud communications, and more.
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Upgrading to an innovative cloud contact center solution ensures your business is leveraging the latest and greatest technology to boost customer satisfaction and increase agent productivity. Here’s how three organizations in different industries across the globe use cloud contact center solutions to do just that.
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