Buying a communications system, particularly one as complex as a hospitality communications system, is no small feat. Hospitality communications systems are a long-term investment, and it’s important to find a solution that will grow and scale as your needs change. We have a guide not only to help you find the right communications hardware, but also to find a system that will improve your customer experience, boost employee productivity and grow with technology as it changes over time.
Not sure if you need a new phone system? Or unsure which system is right for you? We’ll help you find the answer.
Everyone uses mobile devices: do I really still need a PBX?
Yes–even with the technological improvements that make integrating with mobile devices a necessity, your hotel requires a telephone system to address (at least) the following:
- Inbound calls for reservations, business inquiries and guest calls
- In-house communications with the front desk and staff
- Emergency calls
I have an older PBX that seems to work well and gets the job done. Do I need to replace it?
You may not need to replace your system immediately, but you should start researching modern options, as older systems increasingly don’t support the kinds of functionality needed to stay competitive today.
Most older PBX systems use time-division multiplexing (TDM), technology that is used in traditional landline systems. Communications as a whole, however, are moving toward VoIP, unified communications and cloud architectures.
IP and cloud communications over a range of capabilities that will continue to improve the guest and employee experience, which will both increase revenue and reduce costs. As these new technologies become more and more common, older PBX systems are going to start losing support.
While parts may still be available, they are becoming harder to find and there are fewer qualified technicians available to work on these legacy systems.
What about remote employees? How do I keep them connected?
It’s important to consider your remote employees as you make any communications decision for your hotel.
With team collaboration applications and VoIP extensions, remote workers can be connected to your communications system no matter where they are located. Newer systems with mobility features provide remote staff the full functionality of their desk phones anytime, anywhere, and hotels can also transfer calls to them seamlessly.
This allows for real-time responses to guest issues as well, no matter where your staff is located.