4 Reasons to Embrace a Hybrid Phone System

    It’s no secret that businesses are steadily increasing their investments in cloud-based technologies to support a range of applications and workloads. In fact, a recent multi-client survey by research firm IDC found 58% of organizations are embracing the cloud, up from 24% just 14 months ago.

    Just a few short years ago, companies grappled with whether a move to the cloud was right for their business. Today, thanks to an increased understanding of cloud benefits, most organizations are now concerned with how to make the move. For some, the answer may be found in a hybrid approach.

    One of the more persistent myths about the cloud is that adoption is an all-or-nothing proposition. But as Lynn Elwood writes in ITProPortal, not only is this untrue, but there is no “one-size-fits-all” cloud solution. In fact, 70% of heavy cloud users have embraced a hybrid cloud strategy, according to IDC.

    If you’re considering a hybrid phone system for your business, you’re not alone. Hybrid is a popular choice as it can provide the best of both worlds, offering flexibility and access to cloud applications while allowing organizations to retain the control provided by onsite systems. Plus, hybrid implementations can be customized to the unique needs and growth strategies of each individual business.

    Below are four compelling reasons to embrace a hybrid cloud phone system for your business:

    1.  Retain Local Control. For IT managers uneasy about moving secure systems and sensitive data online, a hybrid cloud phone system provides peace of mind. Plus, these systems are flexible -- company can mix and match onsite and cloud services as necessary to fit its technical and financial requirements.  For example, you can deploy your phone system on-premises at headquarters and add remote office locations through the cloud without additional capital expense. As your business grows, this flexibility allows you to adapt strategically to its changing needs.

    2.  Leverage Existing Investments. An all-or-nothing approach to the cloud would require businesses to abandon onsite equipment and networks, a move that could be both costly and complex. For companies with years left before they realize a return on their capital investments, the hybrid system provides an attractive alternative. With the hybrid approach, businesses are able to get the most out of equipment investments even as they reduce capital expenditures. A full move to the cloud can happen at a pace that works with your timeline.

    3.  Boost Worker Productivity. Hybrid phone systems can improve employee productivity by providing easy access to tools that streamline workflow. They also allow managers to maintain control of selected systems. By deploying a mix of onsite and cloud services via a unified communications solution, organizations can give employees easy access to time-saving applications from the cloud, such as voice-to-text transcriptions or fax service integration. At the same time, the IT team retains complete control of the onsite phone system.

    4.  Achieve Greater Resiliency. With a hybrid cloud phone solution, IT can transfer support and maintenance chores to the vendor and -- since the vendor handles customer service issues -- IT doesn’t need to become the phone system expert. Hence, your IT staff can spend less time on maintenance and focus its expertise on high-value business initiatives. Another plus -- with the vendor in charge of upgrades, the system is always state-of-the-art. Distributed architecture and failover protection limit downtime, meaning customers will always be able to reach your business.

    Whether your business plans to open new offices, has limited IT staff or simply wants to explore applications in the cloud, investigating a hybrid cloud phone system is a smart move.

    Learn more about ShoreTel’s hybrid cloud phone solutions here.

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