Being held to monthly, weekly or even daily goals puts a lot of pressure on contact center staff. And this often-overlooked department tends to feel disconnected from the rest of the company. That’s why it’s so important to promote a fun, social company culture in your contact center. Here are a few ways to keep your employees satisfied, engaged and, ultimately, more productive:

 

1. Give agents a change of scenery

Hold meetings outdoors or out of the office. Have a team lunch outside on a sunny day. Schedule weekly team walks where you can socialize and step away from the hustle and bustle of the contact center.

2. Make it a team effort

Put the power in the hands of your employees. Start a social committee and challenge them to come up with ideas to step away for a few minutes and have some fun.

3. Encourage staff to express themselves

Invite employees to decorate their workspaces to make them feel comfortable. Decorating with bright colors and big green plants and handing out healthy snacks are all ways to inject a positive energy into an otherwise mundane office environment.

4. Celebrate together

Have managers and supervisors set calendar reminders for employee birthdays and milestones. Don’t let someone’s birthday or employment anniversary go without making it feel like a special occasion. It’s one more opportunity to remind people of why they love working for your company.

5. Host non-working events

Movie nights, lunches, talent shows, sporting events and scavenger hunts are all ways to get your employees to stop thinking about work and start thinking about the great people they work with.

 

Digital transformation has become a top initiative for business and IT leaders. In today’s business world, sustainable market leadership is no longer based solely on which company has the best products or even the best people. Instead, organizations that are agile and can quickly adapt to rapidly evolving market trends will become market leaders.

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