In fall 2012, UCStrategies interviewed a number of Mitel Unified Communications (UC) customers across various industries to identify the quantitative and qualitative benefits they’ve achieved with UC.
Based on these discussions, several themes became obvious, with four benefit use cases demonstrating the most value: business continuity, mobility, collaboration and customer service. UCStrategies created a four whitepapers presenting their findings, and over the course of the next couple of months we will be highlighting some of those key findings in a series of blog posts, How Unified Communications Helps.
In Part 1, we take a look at how UC helps facilitate collaboration.
Unified communications make it easier for businesses of every size to increase collaboration while saving time and reducing travel costs.
Collaboration capabilities in a unified communications (UC) solution allow teams and workgroups located in different regions to easily collaborate on projects, which means developing products faster, responding to crises faster, and solving customers’ problems faster. UC users can access colleagues and subject matter experts immediately through chat/IM and real‐time communications, share documents and conduct virtual meetings through video conferencing.
Here’s a look at four benefits of collaboration:
In addition to the obvious reduction in travel and travel-related expenses, collaboration helps to reduce the time it takes to reach a decision, solve a problem, or complete an action. Automating the set up and initiation of audio and web conferences saves time, which ultimately saves money. Rather than travel to a co-worker’s site, UC users can view presence status and access colleagues and subject matter experts immediately through chat/IM and real-time communications, and can share documents and view each other through video conferencing. In addition, using the UC system’s conferencing capabilities and eliminating outside conferencing service costs can save companies hundreds of dollars each month.
Using automation to set up and initiate audio and Web conferences saves time and increases productivity. Often, time is wasted when participants have to wait for others to join the conference, or when someone joins later and information needs to be repeated.
Capabilities such as click‐to‐connect or click‐to‐conference let participants join a conference directly from a Web browser, UC client buddy list or email message. Conference call‐out capabilities also save time by having the conferencing system call the meeting host and participants, which means no more waiting for everyone to dial in.
Collaboration tools help to increase worker productivity and effectiveness based on the ability for workers to view presence status and access colleagues and subject matter experts immediately through chat/IM and real-time communications. This reduces the time needed to make decisions and solve problems, resulting in faster sales cycles, faster time to market, improved customer service, and other bottom line improvements.
Trim Down Travel Time
By using UC’s conferencing and collaboration capabilities, companies can save time each day by reducing or even eliminating travel for intra-company meetings. Workers can use conferencing and collaboration tools to interact, share and jointly view and edit documents, host virtual meetings through video conferencing and get immediate information through chat/IM.
UC’s conferencing capabilities eliminate the need to pay a monthly fee to a service provider for audio, web, or video conferencing services, resulting in significant cost savings. .
This is an excerpt from a white paper by UC Strategies. It has been edited for style and length.To download the complete white paper and other valuable resources please visit http://www.mitel.com/tco/.