Business Continuity Helps California Transplant Donor Network Save Lives
The California Transplant Donor Network (CTDN) is a liaison between organ donors and four Northern California transplant programs, and works with more than 175 hospitals in Northern and Central California and Nevada.
When a potential donor is identified, a number of people spring into action, including transplant coordinators, transplant surgeons, nurse coordinators and patients on the waiting list. The time spent notifying individuals and making arrangements can take many hours, but the window of time for getting an organ to a patient is very short.
Making Sure Opportunities Aren’t Missed
For transplant patients, a system or network outage can delay an organ reaching a patient quickly enough. To ensure business continuity, CTDN deployed Unified Communicator® (UC) Advanced in a virtual environment.
“Everything is virtualized,” says JT Mason, director of IT for CTDN. “That’s the reason we got the Mitel system. The system has to always be up. It produces better outcomes, continuity of communications, and quicker communications, as we’re assured the communications get through and we don’t miss opportunities.”
Missed opportunities (where an organ is not matched in time with a patient) have been greatly reduced, and the organization now has above a 95 percent success rate. Plus, with UC Advanced’s chat function, staff members are no longer tied to their desks.
Saving Space and Money
Prior to the Mitel UC system installation, CTDN had staff assigned to physical locations to ensure that critical business process steps would not be missed. It also required duplicated facilities to ensure availability.
Now, staff can be un‐tethered from these locations, resulting in enhanced effectiveness, as well as a reduction in required office space. The elimination of duplicate facilities for 10 percent of the overall staff results in an average savings of about $1,500 per employee.