Businesses make VoIP a part of their communications
Voice over Internet Protocol (VoIP) calling is voice transmission over the internet, as in a telephone or video call. Many business executives and individuals are familiar with VoIP platforms such as Skype, a popular service used for international phone calls, but VoIP is best if it is optimized for particular business needs.
According to Bizcommunity.com, VoIP can take the form of telephones connected to adaptors or routers, as well as a microphone connected to a computer. It used to be that VoIP services lacked the quality and reliability of traditional land lines, but this is no longer true.
So why should businesses choose VoIP solutions in place of the landlines that are already in place? Bizcommunity.com reported that VoIP is significantly cheaper than traditional services, noting that if VoIP users are on the same network, the call is free. Additionally, a business with multiple locations can use VoIP software to communicate for free.
One of the biggest benefits of VoIP is its ability to provide international calling services at a very low price or for free.
There are still things to think about before implementing VoIP services, according to the Los Angeles Times. A fast and reliable internet connection is mandatory, for example, as is consideration of both software and mobile-based services. If power outages occur where a business is located, it may not be advisable to use VoIP.
According to Business IT, VoIP has a further benefit in that it can be used on mobile applications by downloading certain applications. A mobile device can act as a wireless VoIP handset in office environments with WiFi networks. As bring your own device (BYOD) movements continue in offices, the ability to use VoIP over mobile phones will offer further cost reductions.
Skype, for example, has a VoIP application that can be downloaded to both Android and iPhone devices. Business IT suggested carefully choosing a calling plan that best suits an individual business's needs. Skype offers a free service, a pay-as-you-go service, subscriptions and a premium service. Because users will likely keep their existing mobile plan, it is important to find a good mix between VoIP and mobile services.
Since internet connections have become more reliable and VoIP services offer high quality transmissions, businesses are expected to continue switching to VoIP in their office environments.