“We tested three VoIP vendors and hands down, the winner was ShoreTel. The ease of use, the scalability, and the answer to our need for centralized, unified IP-based communications—it was all there.”
 - Brody Walker, Vice President and IT Manager at First Security Bank

First Security is a privately held bank headquartered in Searcy, Arkansas. Chartered in 1932, the bank has grown from a single entity located on the corner of Arch and Spring Streets, to 900 employees and 70 branch offices throughout the state, and over $3.6 billion in assets.

From its local community banking network and esteemed investment services to real estate development and mortgage products, First Security is a modern banking success. Each of the 70 bank branches had been responsible for its own telephony solutions. Branch managers were selecting vendors, voice services, and installation partners. It was very costly to the bank as a whole, and highly inefficient with such disparate systems throughout the enterprise, especially as the bank grew.

First Security Bank selected a ShoreTel UC Solution for all-in-one simplification, scalability, and visibility across the enterprise, including ShoreTel IP Phones, ShoreTel Voice Switches, and ShoreTel Communicator with Professional, Operator, and Personal Access. The bank also engaged the ShoreTel Enterprise Service Program for comprehensive ongoing support.

Benefits include:

  • 80% reduction in maintenance and management costs
  • Faster, easier installs and MACs
  • Greater operational efficiency and significantly short ROI
  • Better responsiveness for customers and flexible call handling options


Digital transformation has become a top initiative for business and IT leaders. In today’s business world, sustainable market leadership is no longer based solely on which company has the best products or even the best people. Instead, organizations that are agile and can quickly adapt to rapidly evolving market trends will become market leaders.

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