The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: Customer Experience & Call Center

TOPICS
Latest Posts
Why Loyalty Hinges on Stellar Customer Experiences
Customer Experience & Call Center, Remote Working | March 03, 2021

Success in the post-pandemic world will be about who can offer the best customer experience in a hyper-digitalized market. Find out what it will take to earn consumer loyalty.

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Why Consumers Need Digital Interactions to be More Human
Remote Working, Customer Experience & Call Center | February 17, 2021

The pandemic has created higher expectations for better digital customer experiences. Our innate need for human connection is behind the demand.

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Your Customers Don't Want a Sales Pitch—They Want Solutions
Customer Experience & Call Center | February 08, 2021

CX guru Shep Hyken uncovers why your customers want you to be their partner and how you can meet this need.

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Why Happy Agents Make Happier Customers
Customer Experience & Call Center, Remote Working | January 20, 2021

Agents are under so much pressure today, and that can adversely affect the customer experience. Here are some of our best tips to help.

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The Changing Face of Higher Education
Digital Transformation, Remote Working, Customer Experience & Call Center | November 26, 2020

The hybrid learning environment means building an entirely new experience for students at post-secondary institutions. This Making Connections Podcast episode explores how Middlesex University has been making it work.

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The Year in CX
Customer Experience & Call Center, News & Trends, Remote Working | November 20, 2020

One year has accelerated the expectations for customer experience into something more immediate, more available. In this Twitter #MitelChats, experts discuss the impact on the global marketplace.

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Holiday Specials: How to Create a Superior Online Shopping Experience
Customer Experience & Call Center, Digital Transformation, Remote Working | November 18, 2020

Now more than ever, retailers must offer customers a personalized and efficient online shopping experience―or lose out on critical holiday sales.

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The Rise of the Chatbots
Customer Experience & Call Center, News & Trends, Productivity & Efficiency, Remote Working | October 19, 2020

More businesses are choosing to use chatbots to help them operate at scale while at a distance. Find out what their customers are getting out of it.

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Lessons from the Trenches: #WFH Six Months Later
Conferencing & Collaboration, Customer Experience & Call Center, Digital Transformation, News & Trends, Productivity & Efficiency, Remote Working | October 07, 2020

After six months of working from home, the voices of Mitel have learned a thing or two about how to make it easier.

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The Future of Retail
Customer Experience & Call Center, News & Trends, Remote Working, Digital Transformation | September 28, 2020

The future success or failure of retail is now dependent on how each individual business adapts to the drastic shift to online shopping.

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