Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
Consumers want more human interaction from businesses. To humanize the customer experience, start by improving things for employees.
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Businesses find the right balance between exceeding customer expectationsand streamlining operations when they invest in a cloud contact center.
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The Internet of Things, including tools such as virtual assistants and chatbots, is creating new ways for businesses to interact with customers.
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Cloud communications not only helps hotel management meet business travelers’ expectations, but wow them at every step in their journey.
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Deliver an immersive and all-encompassing fan experience at sports venues with unified communication.
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Healthcare firms should borrow a tactic from business to improve communications among clinicians and staff: Deploy a customer experience team.
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Next-generation travelers expect seamless access to services. That means hotels must invest in an omni-channel communications strategy.
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Maximize the return on your technology investment by using your business phone system as a tool to support your marketing and customer service efforts.
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Unified communications offers capabilities and features that ensure every customer experience exceeds guest expectations – and drives higher hotel revenues.
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Companies are moving their contact centers to the cloud more and more. Is the cloud right for your company's contact center?
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