Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
Show your customers some love, and a better customer experience, with the right call center software. These four tips will help you make the most of your call center software, building customer relationships to last a lifetime.
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2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we’ve identified nine of the most influential trends affecting centers so far.
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Here’s what industry thought leaders say about customer experience and how to effectively implement a successful CX strategy.
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The future of banking is branchless. By elevating the mobile customer experience, banks increase customer satisfaction and loyalty.
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As an emerging technology, the experts keep revising the definition of artificial intelligence. Organizations have to keep pace to reap the business benefits.
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Upgrading to an innovative cloud contact center solution ensures your business is leveraging the latest and greatest technology to boost customer satisfaction and increase agent productivity. Here’s how three organizations in different industries across the globe use cloud contact center solutions to do just that.
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Consumers want more human interaction from businesses. To humanize the customer experience, start by improving things for employees.
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Businesses find the right balance between exceeding customer expectationsand streamlining operations when they invest in a cloud contact center.
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The Internet of Things, including tools such as virtual assistants and chatbots, is creating new ways for businesses to interact with customers.
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Cloud communications not only helps hotel management meet business travelers’ expectations, but wow them at every step in their journey.
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