Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
Consumers rely on their mobile devices for everything, providing valuable information about their buying habits that can be leveraged to offer a better customer experience and increased profits, but only when that information is contextualized and used strategically.
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Optimizing your contact center for the customer experience is the key to building loyalty and increasing profits. Here’s how to get started.
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Fans want ticketing to be simple. Unified communications delivers on their expectations, so you get people in, seated and ready to enjoy the show in no time.
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To provide the flexibility contact center agents want and the cost-effective operations business leaders expect, lean on workforce management technology to make agent scheduling simple.
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High-performance organizations set themselves apart with the right people, tools, technologies and processes—and strategic investment in innovative solutions like unified communications.
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Healthcare organizations of all sizes can ensure a positive patient experience – and good ratings and reviews – by leveraging a strong contact center solution.
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Once fans are in their seats, UC&C systems encourage sales by supporting staff and making it easy for fans to make purchases.
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To remain competitive, organizations will need to overhaul their contact center processes, systems and business practices to provide an exceptional customer service.
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By embracing chatbots, small and mid-size businesses (SMBs) can improve their customer experience and compete head-on with large enterprises.
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Travelling is often rife with stress and the potential for disaster, and the hotels that offer next-level guest experience – bringing comfort and calm to those on the road – will rise above the competition.
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