Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
Next-generation travelers expect seamless access to services. That means hotels must invest in an omni-channel communications strategy.
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Maximize the return on your technology investment by using your business phone system as a tool to support your marketing and customer service efforts.
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Unified communications offers capabilities and features that ensure every customer experience exceeds guest expectations – and drives higher hotel revenues.
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Companies are moving their contact centers to the cloud more and more. Is the cloud right for your company's contact center?
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Following the best practices for designing and implementing an on-hold message program will ensure its effectiveness. Create effective on-hold messages that will reduce hang-ups, increase revenue and enhance your brand.
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Mitel is partnering with Google Contact Center AI to bring you a more intelligent customer experience across our core contact center platforms. Discover how contact center artificial intelligence can take your customer experience into the future.
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Consumers demand speed, convenience and knowledge. By delivering on those demands, communications technology enables businesses to deliver a stellar customer experience.
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Follow these basic principles and best practices for your phone greetings so you can design, script and record with confidence.
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2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.
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For growing businesses, an unanswered phone is lost sales revenue. But with a mobile app, they can answer every call.
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