Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
Follow these basic principles and best practices for your phone greetings so you can design, script and record with confidence.
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2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.
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For growing businesses, an unanswered phone is lost sales revenue. But with a mobile app, they can answer every call.
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Digital citizens challenge the public sector to deliver a better customer experience.
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Inspiring university alumni, local groups and partners to donate requires a contact center solution that streamlines a personalized customer experience.
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Poor patient-to-provider communications translates into higher costs and lower profit for healthcare providers. But technology improves the customer experience.
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Digital has transformed how consumers discover, research and buy. But by delivering an omnichannel customer experience, retailers compete effectively against the eCommerce giants.
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Inefficient collaboration hinders the ability of healthcare teams to provide care. By improving collaboration tools, they can improve patient outcomes.
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Advanced contact center technology drives sales for sports venues by creating a personal customer experience that inspires loyalty among fans.
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Field services companies work hard to fix customer issues quickly but according to data, clients value a customer experience that emphasizes a first-time fix over appointment times.
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