Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
The hybrid learning environment means building an entirely new experience for students at post-secondary institutions. This Making Connections Podcast episode explores how Middlesex University has been making it work.
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One year has accelerated the expectations for customer experience into something more immediate, more available. In this Twitter #MitelChats, experts discuss the impact on the global marketplace.
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Now more than ever, retailers must offer customers a personalized and efficient online shopping experience―or lose out on critical holiday sales.
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More businesses are choosing to use chatbots to help them operate at scale while at a distance. Find out what their customers are getting out of it.
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After six months of working from home, the voices of Mitel have learned a thing or two about how to make it easier.
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The future success or failure of retail is now dependent on how each individual business adapts to the drastic shift to online shopping.
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Charities are facing greater challenges than ever before. In this episode of the Making Connections podcast we get candid with Minnie's Food Pantry to better understand the struggles and solutions.
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In its crowning moment, how do the newly-crowned Premier League champions connect with fans while social distancing? In this podcast episode, we sit down with Liverpool FC to find out.
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A recap of a recent #MitelChats session with Mitel experts discussing technology in healthcare during the COVID-19 pandemic.
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COVID-19 has changed what constitutes a "good" customer experience. Mitel experts discuss how, and what you can do about it.
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