Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
Charities are facing greater challenges than ever before. In this episode of the Making Connections podcast we get candid with Minnie's Food Pantry to better understand the struggles and solutions.
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In its crowning moment, how do the newly-crowned Premier League champions connect with fans while social distancing? In this podcast episode, we sit down with Liverpool FC to find out.
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A recap of a recent #MitelChats session with Mitel experts discussing technology in healthcare during the COVID-19 pandemic.
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COVID-19 has changed what constitutes a "good" customer experience. Mitel experts discuss how, and what you can do about it.
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Simple, streamlined communications is creating the winning experience for customers and employees. Find out why UC&C is the answer.
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Last year shaped up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2020, we have identified nine of the most influential trends affecting centers so far.
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Stay on top of the latest cloud contact center trends to keep your business competitive and ready to deliver a stellar customer experience.
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AI is assisting in the contact center today with training, conducting advanced analytics and simplifying routine tasks. Find out how.
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Mitel partners, ASC, Noetica and Red Box, talk about all things CX including what they’ve seen in the marketplace, what they’re doing about it and which steps will ensure you make a good impact on your customers.
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Discover the difference between omnichannel and multichannel, and why an omnichannel approach is right for your business, including technology tips.
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