The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: Customer Experience & Call Center

Latest Posts

Following the best practices for designing and implementing an on-hold message program will ensure its effectiveness. Create effective on-hold messages that will reduce hang-ups, increase revenue and enhance your brand.

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Mitel is partnering with Google Contact Center AI to bring you a more intelligent customer experience across our core contact center platforms. Discover how contact center artificial intelligence can take your customer experience into the future.

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Consumers demand speed, convenience and knowledge. By delivering on those demands, communications technology enables businesses to deliver a stellar customer experience.

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Follow these basic principles and best practices for your phone greetings so you can design, script and record with confidence.

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2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.

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For growing businesses, an unanswered phone is lost sales revenue. But with a mobile app, they can answer every call.

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Digital citizens challenge the public sector to deliver a better customer experience.

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Inspiring university alumni, local groups and partners to donate requires a contact center solution that streamlines a personalized customer experience.

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Poor patient-to-provider communications translates into higher costs and lower profit for healthcare providers. But technology improves the customer experience.

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Digital has transformed how consumers discover, research and buy. But by delivering an omnichannel customer experience, retailers compete effectively against the eCommerce giants.

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