The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: News & Trends

Latest Posts

2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we’ve identified nine of the most influential trends affecting centers so far.

IoT & M2M, News & Trends | February 04, 2019

These 10 technology trends in hospitality will change everything about how hotels communicate in 2019. Guests of tomorrow will be more connected than ever before.


Colleges worldwide are using unified communications to foster collaboration as the number of distant learning students increases.

News & Trends | June 18, 2018

Unified communications enables governments to meet the needs of their constituents with responsive and cost-effective solutions.

News & Trends | February 24, 2014

Keeping up the momentum, we are proud to announce the opening of a new Mitel Executive Solution Center in Atlanta, GA.

News & Trends | January 31, 2014

Back in November, we announced plans for Mitel and Aastra to merge. And while we were excited then, we’re even more excited today. After all, there’s nothing like the sweet satisfaction of actually completing the deal and seeing ink on paper. (And, yes, it’s dry!)

News & Trends, | October 01, 2013

Competitive new technologies are constantly making their way into the contact center. forcing out older, outdated solutions. One such technology poised to conquer the contact center industry is Live Chat—an instant messaging (IM) application that enables customers to contact customer service teams on a company’s website. In fact, a study conducted by LogMeIn and the e–tailing group found that over 65 percent of American online shoppers have engaged in a live chat session—an increase of almost 10 percent since 2011.

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