Your home for the latest on business communications trends, tips, news and announcements.
Topic: News & Trends
Colleges worldwide are using unified communications to foster collaboration as the number of distant learning students increases.Read
Unified communications enables governments to meet the needs of their constituents with responsive and cost-effective solutions.Read
Keeping up the momentum, we are proud to announce the opening of a new Mitel Executive Solution Center in Atlanta, GA.Read
Back in November, we announced plans for Mitel and Aastra to merge. And while we were excited then, we’re even more excited today. After all, there’s nothing like the sweet satisfaction of actually completing the deal and seeing ink on paper. (And, yes, it’s dry!)Read
Competitive new technologies are constantly making their way into the contact center. forcing out older, outdated solutions. One such technology poised to conquer the contact center industry is Live Chat—an instant messaging (IM) application that enables customers to contact customer service teams on a company’s website. In fact, a study conducted by LogMeIn and the e–tailing group found that over 65 percent of American online shoppers have engaged in a live chat session—an increase of almost 10 percent since 2011.Read