Your home for the latest on business communications trends, tips, news and announcements.
In this blog post we explore the top 3 benefits a robust UC platform can offer small businessesRead
Competitive new technologies are constantly making their way into the contact center. forcing out older, outdated solutions. One such technology poised to conquer the contact center industry is Live Chat—an instant messaging (IM) application that enables customers to contact customer service teams on a company’s website. In fact, a study conducted by LogMeIn and the e–tailing group found that over 65 percent of American online shoppers have engaged in a live chat session—an increase of almost 10 percent since 2011.Read