“We immediately saw an ease-of-use factor and a product that made sense. We saw better pricing and value, and a suite of readily available tools to facilitate our needs. With ShoreTel’s distributed architecture and automatic failover, we won’t miss customer calls—or potential customer calls. The cost advantages to this solution are immeasurable.”
- Mike Butchko, Director of Information Technology, Clark Pest Control
Clark Pest Control is the largest family-owned pest control firm in the United States. They deliver progressive solutions and eco-friendly programs to residential and commercial customers throughout California and parts of Nevada.
Since it was founded in 1950, Clark Pest Control has grown to more than 1,200 employees and 23 branch offices. From technicians working in the field to agents handling inbound calls, the ability to efficiently collaborate across phones, desktops, and remote locations is essential to providing customers with top-notch service.
Clark Pest Control had been relying on a mix of older PBX and voice over IP (VoIP) systems to handle its growing organization. The company needed to improve reliability and cost efficiencies while centralizing communications across its many sites with a single solution. So they said no to the status quo.
Clark Pest Control based its ShoreTel UC Solution, including 786 ShoreTel IP phones, ShoreTel Enterprise Contact Center, and ShoreTel Communicator with Personal Access, on top-quality technologies and services to ensure highly available and brilliantly simple communications.
- Lowered telephone utility costs by 20 percent the first year
- Streamlined interaction among staff for greater efficiencies, with QuickDialer for instant access to Microsoft Outlook directories and intuitive desktop tools for faster, simpler collaboration.
- ShoreTel Enterprise Contact Center provides seamless integration with Clark Pest Control’s IT backend scheduling database, allowing for customer screen pops and helping to trim minutes off each inbound customer call.