This month we were delighted to announce a new UK customer success story. Portman Travel, one of the UK's largest independent business travel companies, has deployed a ShoreTel UC system along with a ShoreTel Enterprise Contact Center in order to create a single, integrated communications infrastructure.
With enterprise travel spend tighter than ever, Portman Travel was looking for an innovative solution to implement cost avoidance strategies. ShoreTel’s advanced video conferencing service is just one of the tools Portman Travel has utilised to help its customers reduce expenditure by eliminating unnecessary travel.
When we first spoke to Portman Travel’s team, they were determined to migrate their communications system to a new UC platform to help avoid a round-robin approach and ensure customer calls were directly routed to an available consultant. The time savings arising from standardisation is expected to save the company more than £30,000 a year.
At ShoreTel we understand the importance of delivering first class customer service to help organisations such as Portman Travel boost their competitive advantage. ShoreTel Converged Conferencing empowers supervisors and consultants to better serve customers and deliver excellent customer service. We look forward to expanding our collaboration with Portman Travel!