Customer Experience: A Game Changer for Businesses in 2017

    Customer experience is a major driving force and a game changer for businesses in 2017, and a lot of businesses are adapting to the changing trends. According to Gartner, 89% of businesses will compete mainly on customer experience as growth is determined  by how customers experience a brand during their interaction with it. Call recording and analytics plays a very crucial role in enhancing user experience and delivering maximum value to businesses of any size. 

    We at TriVium always strive for excellence in providing our customers with superior experience which, in turn, enable them to delight their customers with our comprehensive recording solution suite. We believe the four corner stones for success for a business of any size is to take control, accelerate growth, enhance customer experience and stay profitable.

    • Taking Control of compliance requirements is crucial for the long-term success of an enterprise and to stay ahead of competition.
    • Accelerating Growth is now possible with deeper insights into various metrics to measure the business performance and infrastructure assessment dashboards.
    • Enhancing Customer Experience to improve bottom line and to create impetus among employees with automation of most repetitive tasks to help boost performance and productivity by identifying the right training needs in a timely fashion.
    • Staying Profitable with analytics makes all the difference to both your customers and stakeholders alike.

    “We are very impressed with SonicView’s call recording application capabilities. It has helped us save more than 2 hours/day of productive time and improve our overall workflow. Their product is so good that we rarely had to reach out for support. We strongly recommend SonicView.” – A Connecticut-based law firm

    Our enterprise-grade solutions offered on the ShoreTel platform are affordably priced to help businesses reap benefits beyond expectations from a traditional call recording solution. Our customers have to rarely reach out to us for help once our software is installed.

    TriVium is deeply committed to its business partners and customers’ success and growth by enabling them to make the most with our comprehensive suite of call recording and analytics.

    We are very excited to announce to all our ShoreTel business partners that you can now make the most with TriVium. To find out more reach us at: Tel +1 800-439-9338 or Email or visit

    Since 1995, TriVium has helped record billions of calls for thousands of businesses in collaboration with hundreds of business partners. Today TriVium has carved out a niche for itself as a brand that resonates with strong and powerful call recording solutions. We are the market leader in Accounts Receivable Management (ARM) and also serve across Auto, Healthcare, Finance and other verticals.

    TriVium is a platinum sponsor of the 2016 ShoreTelOne Global Partner Conference, a gathering of ShoreTel’s channel partners and distributors as well as industry analysts and consultants from around the globe. The event will take place the week of Dec. 5 at the Gaylord Palms Resort in Orlando, Fla. Learn more about the conference here.

    Mathews Manaloor, TriVium President & CEO, has over 30 years experience in the converged communication marketplace. He is a published writer and speaker on data security, trends and standards in computers and telecommunications. He has been focused on building applications to enable business productivity.



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