Customer Success Story: Agricultural Superior Court

    The Agricultural Superior Court is a federal agency in Mexico responsible for resolving controversies and arbitration related to the Agricultural Sector. With thousands of people depending on it, the Agricultural Sector is a very important sector in Mexico.

    The Agricultural Superior Court resolves thousands of trials each year, holding thousands of sessions and coordinating thousands of meetings between magistrates and judges who seek to share experiences and suggest reforms to the Agrarian Code. Because of its sizable workload, the Court began to modernize its IT platforms several years ago.

    The Court’s legacy phone system was quite outdated, with limited functions and no applications. In 2011, they began upgrading their telephone infrastructure. They chose Mitel to help them implement a more efficient communication system—MiVoice Business— generating significant cost savings. The Court has engaged in a major migration process since then:

    • In 2011, the Court migrated approximately 1,000 extensions across their 3 main sites
    • In 2012, the Court migrated approximately 500 extensions in 13 state delegations
    • In 2014, the Court migrated approximately 600 extensions across 19 state delegations and 26 sub-delegations

    By upgrading to voice over IP telephony with video calls, magistrates and judges can make video calls to any user within the Court’s communication network. Not only has this improved the quality and efficiency of their communications, but they have seen significant costs savings on long-distance calls from implementing VoIP. Since the security of communications was a major concern, Mitel’s encrypted communication system was a natural fit for the Court.

    Next, the Agricultural Superior Court plans to implement Mitel’s collaboration platform, MiCollab; rolling out a sophisticated multimedia contact center using Mitel MiContact Center; and adding high definition video conferencing for senior staff.

    Read why Gartner rated Mitel in the leader quadrant of the Gartner 2014 Unified Communications Magic Quadrant

    Learn more about the MiVoice Business communication platform



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