Customer Success Story: Architects Registration Board

    Established by UK Parliament, the Architects Registration Board (ARB) is the UK’s statutory regulator of architects. The ARB’s challenge was to procure a telephone system for their new building. They looked at numerous solutions and chose MiVoice Office (previously the Mitel 5000) because it offered important additional functionality for the organization, including: phone manager, Microsoft Outlook contacts integration and future expandability.

    The ARB’s MiVoice Office system provides phone management as well as core management, and enables them to track and understand core volumes. One of the organization’s favorite features is that Mitel completely integrates their phone system with their computers, which has helped streamline and simplify the organization’s day-to-day operations. MiVoice Office has also brought other benefits to the ARB:

    • Ability to use contact management within Microsoft Outlook to produce a seamless transition between computers and phones
    • Ability to configure system numbers so that people can call in directly to the organization
    • Improved customer service—people know they’re talking to the ARB before they actually speak to a human being, which they like
    • Major time savings—employees can store all of their contacts on their computer system and have them available at the touch of a button

    “I would recommend Mitel because it provides solutions for small organizations. They didn’t try to oversell us, which many competitors did. The system is good for today, but also good for tomorrow.” - Karen Holmes, Deputy Registrar and Head of Registration, ARB

    Learn more about MiVoice Office


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