Customer Success Story: Atlas International
“Mitel has provided us with the most seamless ability to speak to colleagues and customers. I have zero hesitation in recommending Mitel to any small business looking to migrate to a cloud-based VOIP solution.” Bob Holkan, IT Manager, Atlas International
For small businesses, communication is key to their success. When Atlas International, a medical supplies provider in California, needed to upgrade their communication systems, it became a top priority. Their aging in-house Nortel PBX was making it increasingly difficult for them to maintain their system and replace hardware and made it impossible to accommodate remote employees seamlessly.
At first, Atlas selected another solution, which was dependent upon third party hardware to support their software/cloud solution. But this solution ultimately didn’t work out. During Atlas’s second round of bidding, they specifically sought providers who had control over both the hardware and software aspects of the solution. Ultimately, the decision came down to ease of use and recognition of features; specifically hot desking and presence.
Atlas implemented Mitel MiCloud and the benefits have included:
- Increased employee productivity from leveraging presence feature
- Improved connectivity due to the hot desk function enabling employees to connect from home or office
- Simplicity of handsets and solution meant employees got up and running quickly
- Reliability and dependability of MiCloud solutions means zero downtime
“Our Mitel sales and technical representatives have been attentive to our needs from minute one. After false-starting with another provider we really grilled them over every aspect of the solution. They worked quickly, and around our schedule to make this happen time and again. I have zero hesitation in recommending Mitel to any small business looking to migrate to a cloud-based VOIP solution,” concludes Holkan.
Learn more about Mitel MiCloud solutions
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