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As one of the world’s 10 largest insurance intermediaries, Brown & Brown maintains over 190 offices across the U.S. as well as in the U.K. and Bermuda. The company’s continued growth has placed a focus on improving technology solutions.

When Brown & Brown Insurance decided to migrate its communications system to a single cloud-based platform, it turned to Mitel, a global leader in business communications. “As we added new locations, we began to realize how important business communications was for our operations and how limiting our outdated, disparate system had become. Mitel’s cloud expertise helped us to leverage our private cloud to consolidate business communications onto a single platform with our other mission-critical applications,” said Brian Panico, corporate IT Director, Brown & Brown Insurance.

Since implementing the Mitel cloud solution, Brown & Brown has experienced tighter integration and closer collaboration between offices, while accelerating services across the organization to help make he insurance broker even more competitive. Other benefits include:

  • Seamless and efficient communications across 190 offices
  • Reduced expenses particularly around maintenance costs while lowering the number of resellers supporting the telecommunications infrastructure
  • Virtualized their Mitel solutions for increased cost savings, simplified IT management, and enhanced security and business continuity

Mitel’s virtualization leadership and close relationship with VMware helped Brown & Brown develop a roadmap toward integration that led to a single cloud-based communications platform. Brown & Brown has now completely migrated to the private cloud with Mitel at its headquarters in Daytona Beach, Florida, Atlanta and across North East locations with more than 800 endpoints.  Brown & Brown now has the cloud framework to potentially integrate outside communications systems resulting from acquisition onto its enterprise-wide cloud platform.

“Now communications are seamless and efficient. Better yet, with the cloud we are fully prepared to take advantage of future solutions that will help us further streamline our business and improved business continuity planning.” - Brian Panico, corporate IT Director, Brown & Brown Insurance.

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