Customer Success Story: Casa Grande Regional Medical Center
Casa Grande Regional Medical Center, located in Casa Grande, Arizona, United States, is a hospital with 187 private rooms, 24/7 care, and in-patient/out-patient services. The hospital was built 28 years ago, and their legacy analog phone system had been causing major headaches, including difficulty getting support, the challenge of finding components/handsets, and the high price of support.
When Casa Grande decided that they needed a new communications solution, they turned to their partner Trans-West. While one of Casa Grande’s key objectives was to find an affordable solution, they also needed something that met their unique needs. Communications and responsiveness are critical in a hospital environment. Mitel and Trans-West demonstrated that they had a good understanding of the healthcare environment and demoed solutions that met Casa Grande’s needs. The Mitel/Trans-West solution also met another important Casa Grande need—to leverage their existing investment in the VMware platform and other infrastructure they already had in place at the medical center.
Casa Grand Regional Medical Center chose Mitel and deployed phones, unified communications, Mitel mobility, and virtualized call control. They also implemented Mitel DECT phones, which are mobile phones for their clinicians. Benefits have included:
- Improved ability to get ahold of other clinicians directly
- Calls reaching the right person on the first attempt
- Greater worker mobility with the new mobility solution
- Improved productivity due to cell phone twinning
- Ensured reliability – by implementing Mitel with VMware virtualization, Casa Grande’s systems are always up
“Mitel really brought us into the 21st century – bringing VoIP, wireless, all the components that we really need. Adding mobility to the floors was a great asset for the Mitel solution.” – Walter Chisenski, IT Director, Casa Grande Regional Medical Center