Customer Success Story: Choice Logistics
“The transition to the new system was seamless, we experienced no downtime from our customers and/or agents as the product was easy to use. Our experience with Mitel has been excellent.” - Fran Iuzzini, Vice President Communications & Facilities, Choice Logistics
When it comes to mission-critical service parts logistics for technology products many companies depend on Choice Logistics. Choice Logistics operates 24/7/365 on six continents, 80+ countries, and 400+ locations throughout the world. Their slogan is “One world. One Choice”.
For 25 years they have counted on Mitel solutions to help power their business. The solutions include Mitel 3300 controllers, Mitel Teleworker, MiCollab Server, Mitel Voicemail, and Mitel Live Business Gateway (LBG). A few years ago they wanted to unify their global contact centers and again turned to Mitel. “Mitel came on site for a day and prepared a project implementation guide with our entire contact center environment. The transition to the new system was seamless, we experienced no downtime from our customers and/or agents as the project was easy to use and the on-line training they provided was great.” The biggest benefits they have seen from implementing MiContact Center include:
• Easier to manage contact center
• Reduced inbound emails by 26% by filtering out "junk" emails
• Provided ability to prioritize emails by customer
• Improved ease of programming - ability to change things on the fly.
Choice Logistics recently virtualized their Mitel solution, which has gone well. Mitel provides virtualized unified communications and collaboration (UCC) solutions for the data center and the desktop that drive cost savings, simplify IT management, and enhance security and business continuity. A big part of their success has been their partner BluePrint Technologies, a Mitel authorized reseller serving thousands of customers in all 50 United States and five continents (N. America, S. America, Europe, Asia and Australia).
The next steps are to rollout Mitel call recording. “We love the product and can’t wait to migrate to the new call recording system that will tie in with our contact center,” concludes Iuzzini.
Learn more about MiContact Center
Find out more about Mitel and virtualization
Read about more Mitel customer successes