Customer Success Story: Firmdale Hotels

    When Firmdale Hotels needed a new communications solution for their portfolio of luxury hotels in London and New York, they looked for one that was reliable and easy-to-use; moreover, they needed it to be intuitive for the staff and guests in each hotel.

    Key success areas Firmdale achieved with Mitel included:

    • Minimal staff training to realise the full potential of the system features allowing staff to focus on providing the best service to guests
    • Improved reachability of key hotel staff such as housekeeping, maintenance and management - for the guests AND the staff
    • A cordless front desk allows staff to move between tasks more effectively using wireless handsets
    • Call and text features allow staff to keep in touch and manage guest requests efficiently
    • Hotel communications run smoothly and each establishment is able to maintain at all times an air of relaxation and comfort

     With high standards of excellence and a unique townhouse style of decoration, Firmdale Hotels’ approach doesn’t go unrecognised having received the Queens Award for International Trade three times, as well as the ‘Green Team of the Year’ in the Considerate Hotel of the Year Awards, among many others.

    “ enables us to give a more personalized service to the guest...” Mark Coey, Group Deputy IT Manager, Firmdale Hotels

    With further hotels planned in London and New York to complement the nine that are already part of the group, Firmdale’s place in the luxury hospitality sector is assured. Their Mitel solution plays a significant part in the offering.

    Watch the customer video testimonial for Firmdale Hotels


    For more information on Mitel’s communications solutions, designed to address the challenges of the hospitality sector check out this video and these pages.

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