Customer Success Story: Olive Communications

    Olive Communications is the UK’s fastest growing business communications provider and was featured in the Sunday Times Top Track 2013. Their mission is to help businesses become more agile, efficient and ultimately profitable through mobilising workforces.

    As a provider they help customers improve their communications but recently realized they wanted to improve their own company communications. Their objectives included: creating a more flexible working environment, move to new headquarters, mobilize employees, and increase employee productivity. Another key objective was to reduce the dependency on more fixed infrastructure including desks and technology that is more fixed in nature such as Cat 6 cabling, desk phones, fixed lines but invest in soft phones, Wi-Fi, tablets, mobile device management and smartphones.

    They had a mixed estate of telephony Mitel, Avaya and Panasonic. Each location had its own voicemail, call routing and a processor which meant inefficient duplication, no single dial plan, no ability to execute on their plan to mobilize people because they had systems from three different vendors. They had already gone down the cloud route with Microsoft 365 and Microsoft Dynamics solutions so they wanted to engage with someone who understood the advantages of a Cloud proposition. Mitel understood why they needed such a solution, and was able to show benefits of integration to their environment. Examples such as how to leverage our investment with Lync and the challenges of migrating to SIP services were resolved by Mitel UCaaS. Mitel were able to show them applications running on the devices they would be using and had two very powerful and attractive offerings for a cloud based contact centre that they were planning to expand on. All of this led to a simple choice for Olive.

    Olive Communications went live with the Mitel Enterprise UCaaS service February 2014 giving Olive full Mitel UC from the cloud based service (Single number reach, Teleworking, hot-desking, Unified Messaging, collaboration, instant messaging, presence and Lync integration). In addition to using Mitel UCaaS to support their business operations Olive has also implemented the Mitel MiContact Center in a cloud based consumption model for 30 full multimedia agents being used for Olive’s customer support center.

    The benefits Olive Communications has seen since implementing Mitel Cloud (MiCloud) solutions include:

    • Cost avoidance (reduces need to invest in LAN hardware, Cat6, Desks, desk phones and office space.)
    • Adds, moves and changes reduced from around £1,000 per employee to virtually zero
    • Any staff member can work from any location at any time
    • Reduction in energy usage
    • Increased productivity (estimated one hour per days savings from improved communication methods, less traveling time, web conferencing collaboration, and call center functionality)
    • Improved communication (majority of staff connected wirelessly to communications systems 100% of the time)

    In addition to Olive using Mitel Enterprise UCaaS to run their business, they have become a Mitel cloud partner and offer the Mitel UCaaS solution to their own customers.

     “The Mitel Cloud solution gives us confidence. In a world where technology can constantly catch you out due to the continual pace of change, Mitel make the tough decisions on our behalf by building and investing in a highly resilient, totally flexible communications solution in the cloud. No more cupboards full of disused phones, no more unused licenses, no more redundant hardware, no more expensive upgrade fees.” – Spencer Bradshaw, Head of Technology & Workplace Transformation, Converged Solutions, Olive Communications


    Learn more about Mitel MiCloud solution: