Customer Success Story: Philadelphia Phillies

    With Major League Baseball spring training just around the corner, we thought we’d share a customer success about one of our MLB customers—the Philadelphia Phillies.

    With 80 home games per season and more than 45,000 fans per game, The Phillies have a lot of coordination and customer service needs. When the team needed a new phone system in 1985, they turned to Mitel to help them with their communication needs and hit a homerun.

    “Being the vendor of a Major League Baseball team can be very challenging. The Phillies take the welfare and enjoyment of every fan very seriously,” says Marj Vance, managing partner at CENet Solutions Inc.

    One of The Phillies’ most ambitious projects was when they relocated to a new baseball park in 2004. But thanks to Mitel’s flexibility and modular structure as well as help from their partner CENet, the transition was extremely smooth. Other benefits the Phillies organization has seen include:

    • Hot-desking and dynamic extensions – one number; one voicemail; easy access when they are in the stadium, on the go or at their spring training facilities in Clear Water, Fla.
    • Contact center – wait times; reporting functions; an interactive queue that gives them the ability to add agents from anywhere in the organization to help during peak times

    As far as their future plans go, Bill Touch, communication manager at the Phillies, says “We’ve had a long-standing relationship with Mitel. It’s grown along with our organization and we’re looking to do more with them in the future.”

    “One of the greatest benefits to the Mitel solutions happens with our spring training time,” he says. “We have probably about 40 people from here in Philadelphia that go down for two months of spring training in Clear Water. One of the biggest advantages is that they can take their phone number with them. It makes it a lot easier to access your voicemail.”