Customer Success Story: SEOVEC

    When it comes to improved efficiency and affordability that’s the name of the game at Southeastern Ohio Voluntary Education Cooperative (SEOVEC). SEOVEC was formed in 1972 in order to provide greater services at reduced costs for school districts through standardization of software and services, cooperative purchasing, and economies of scale. While usually they are the one making recommendations on which technology to buy, this time they were the ones that needed new software. Their old 3Com system was end-of-life and they wanted a robust business communications system that didn’t cost a lot of money. “We evaluated a lot of solutions but it quickly became apparent that Mitel offered the best solution for the best price,” said Jimmy W. Battrell, CEO/Director at SEOVEC. One example how Mitel cloud solutions have helped SEOVEC improve their business is the twinning feature. “By using twinning, our customers are getting to my support staff when they are away from their desks. Fewer returned calls, faster response and less customer aggravation,”  explains Battrell. Other benefits have included:
    • Lower monthly costs
    • Increased productivity
    • Great call quality – “crystal clear calls”
    • Improved customer service

    “Because of our success with Mitel Cloud solutions we have recommended Mitel to various school districts resulting in them leveraging the cloud for their business communication needs.”
    -Jimmy W. Battrell, CEO/Director, SEOVEC

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