Customer Success Story: Serviced Offices International

    “In addition to saving hundreds of dollars per month, Mitel is directly helping SOI generate about $1,000 in additional revenue monthly,” Michelle Mills, MD, Serviced Offices International

    Sydney-based Serviced Offices International (SOI) provides resources ranging from short or long-term private office rental, admin support with ‘virtual’ receptionists, and office solutions for small businesses or people working from a home office. They also provide meeting rooms, videoconferencing, reception, secretarial, IT, office administration and support staff on call.

    While their business was growing, their legacy telephone system was holding back their business plans. A 12-year old hybrid analogue telephony system was proving inflexible. It could no longer meet client demands, provide support for a backup in the event of a fall over or secure SOI’s longer-term business plans. Following consultations with business communication specialists Aurilo Communications, and after reviewing alternative technologies, SOI decided on a Mitel IP telephony solution offered as a cloud service hosted by Macquarie Telecom. The solution also accommodated a move to cloud for SOI’s data.

    Mitel cloud-based telephony provides a highly flexible, feature-rich communications solution that combines IP telephony, unified communications and collaboration in the one managed service. Other benefits have included:

    • Cost savings on calls
    • Higher client satisfaction and retention
    • Revenue growth from improved call effectiveness and increased employee productivity
    • Simple to manage and scalable system which accommodates all sizes of businesses
    • Scalability and simplicity of Mitel systems is helping SOI to expand their business quickly

    With Mitel solutions, SOI has achieved low total cost of ownership through low upfront costs and configuration, and hardware and maintenance being included in monthly fees, and accounted for as operating expenses. “Mitel helps your clients and your employees to work smarter and be more productive,” she said. “The value of those benefits to a business is priceless,” concludes, Michelle Mills, MD at Serviced Offices International.

    See the complete case study here.

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