Customer Success Story: Subaru Canada
“Mitel’s low cost of entry, ease of installation, user friendliness, and ability to take advantage of Lync’s native features made it an easy purchasing decision,” George Hamin, Director of eBusiness and Information Systems, Subaru Canada
Founded in 1976, Subaru Canada is responsible for the marketing and distribution of vehicles, parts, and warranty to 86 dealerships nationwide, with more than $500 million (CAN) in revenues annually. Headquartered outside of Toronto in Mississauga, Ontario, the company has over 130 employees, with 18 agents in various contact centers and offices dispersed throughout the country in Ontario, Quebec, and British Columbia (BC).
Subaru Canada needed to move from an outdated, legacy PBX to a unified communications-enabled contact center solution that could support its mobile staff, Microsoft Lync voice infrastructure, and back-office technologies like Active Directory and Hyper-V.
Subaru Canada deployed an integrated solution based on Microsoft Lync Server 2010 and Mitel’s MiContact Center for Microsoft Lync software portfolio. With these two solutions Subaru Canada was able to realize the full potential of how the Microsoft Lync architecture and unified communications in the contact center can help increase internal productivity, improve customer service, simplify management, and reduce operational costs. Benefits for Subara Canada have included:
- Reduced operation costs
- Improved agent productivity and customer service
- Better monitoring and management of the contact center
- Smooth and easy learning curve
- Simplified management
- Back office integrated management