Customer Success Story: Turku University Hospital (TYKS)

    “Now all hospital units and their personnel operate in the same networks and within the same telecommunications services. Most importantly, the connections are faster and the units and personnel can be more easily reached,’ - Juha Rantasalo, Director of Technology at the hospital district

    Turku University Hospital (TYKS), the heart of the Intermunicipal Hospital District of Southwest Finland, is the oldest and, by the numbers, one of the largest hospitals in Finland. In addition to Turku, the hospital district VSSHP ky has operations in Raisio, Paimio, Salo, Loimaa and Uusikaupunki and employs approximately 6,500 health care, administration, finance, technology and maintenance professionals.

    The hospital district is geographically vast and consists of several branches. This creates challenges for IT and communication connections, which in the hospital must function flawlessly, around the clock. The communications project objectives included:

    • To improve the effectiveness of the internal communications and operations within the entire hospital
    • To manage personnel resources
    • To clear telephone queues and provide better and more flexible customer service

    They implemented Mitel’s Solidus eCare, Mitel MX-One and Mitel Collaboration Management Suite. The benefits of their Mitel solution have included:

    • Branches located around the province use the same communications system
    • Anticipating peak call volumes and required customer service resources
    • More effective operations
    • Cost savings
    • Better customer service
    • Shorter response times

    See the complete case study

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