Customers Know: Mitel Performance Analytics Prevents Downtime
Consistently topping vendor lists for its range of unified communications solutions, Mitel leads the industry with flexible solutions that meet customer needs, whether cloud-hosted, premise based or hybrid.
Customers are increasingly opting to protect their investment in these systems, with fault & performance management capabilities. Designed specifically for Mitel solutions, Mitel Performance Analytics software provides secure remote access, system performance monitoring and alerts for Mitel unified communications solutions, on a 24/7/365 basis. We recently spoke to customers using Mitel Performance Analytics:
Swisher Hygiene chose Mitel Performance Analytics for remote access, management and monitoring of their more than 300 Mitel IP Phones in 100 locations throughout the U.S. According to Swisher Hygiene Systems Administration Manager Brian McSweeney:
“The Mitel Performance Analytics system has given us confidence in the reliability of our phone systems. The system’s monitoring and alerts ensure that performance or availability issues can be addressed early, helping us to avoid downtime and disruption to service. In addition, secure access to remote locations eliminates the cost of onsite visits for troubleshooting. Mitel Performance Analytics is a cost-saver that has delivered a solid return on investment for Swisher”.
Kleen Blast operates full service distribution warehouses throughout the southwestern US. Mitel Performance Analytics helps them avoid UC system downtime:
“Reliability of the Mitel business communications network is key to the successful day-to-day operation of these locations” , said John Herbert, VP Sales for Kleen Blast. “Mitel Performance Analytics ensures that our IP phone system and network infrastructure is operating smoothly by detecting issues before they can lead to downtime. This helps Kleen Blast to focus our resources on core business activities, rather than dealing with network issues”.
Mitel authorizedPARTNERS have plenty to gain by offering Mitel Performance Analytics to their customers. Costs are reduced, with secure remote access eliminating onsite troubleshooting visits and enabling remote administration. By adopting a proactive support model, support contract renewal rates grow, and a solid recurring revenue stream is added. Through analysis of historical performance trends Partners can also proactively address opportunities to add capacity to systems, and re-engineer solutions as the customer’s business evolves. “Mitel Performance Analytics gives us much more alert and monitoring capacity that we didn’t have before. We now know of issues much faster, and can clear them as they occur, making our responses much more proactive versus reactive and waiting for our clients to call us. It’s quickly becoming an accepted add-on that our customers appreciate and want”, said Aaron Lee of Maverick Networks, the authorizedPARTNER working with Kleen Blast.
You can find out more about Mitel Performance Analytics in Mitel Online (Services-Maintain and Manage-Fault & Performance Management), or by contacting Mitel Solutions Alliance Provider Martello Technologies, the developer of Mitel Performance Analytics, at email@example.com.