Fierce VoIP: M5 Networks offering human touch for customer service issues
M5 Networks is getting closer to its clients with "M5 Help," an automated feature that simplifies and accelerates customer service, enabling one-button access to M5's expert support team--not just an automated system, but a human voice.
M5 users will be able to automatically report a service quality issue using the "?" button on their Cisco IP phone. They'll be prompted to either connect to a live M5 customer support representative to discuss the issue right away, or if the issue is not urgent, they can simply open a support case that will be reviewed by M5's support team.
Read more at Fierce Enterprise.