Five Best Practices for Hosted Services

    Hosted communications services for SMBs have been a big trend in 2011, and for good reason. I’ve been following this space closely for some time, and SMBs are now catching up with what the vendors and providers have on offer. The bigger picture drivers are covered extensively and regularly here on, and I’ve contributed my share of analysis in earlier Briefs as well as the ongoing stream of questions posed to/by the Focus community.

    This Focus Brief is built around recent events with New York-based M5 Networks, one of the leading – and longest standing – providers catering to SMBs. They celebrated their 10thanniversary last spring, and in November 2010 they announced their acquisition of Chicago-based Geckotech. This marks an important stage in M5’s growth, which has positive implications for SMBs.