“These staffing appointments provide an even stronger focus on our fast growing core U.S. and international markets. We are tremendously excited to be bringing back a key executive who has a history of driving positive growth in the channel for unified communications.”
- Peter Blackmore, ShoreTel CEO

Joe Vitalone returns to ShoreTel to lead channel management today. Tim Gaines has taken the helm atop North America sales and Mark Arman now leads international sales and worldwide distribution.

Joe Vitalone, Vice President, Channel Management

Vitalone returns to head up ShoreTel’s channel team today. An industry veteran with over 25 years of sales and business development experience in technology and telecommunications, Vitalone will be responsible for strengthening channel revenues and advocating for the channel.

Vitalone rejoins ShoreTel from Lifesize where he served as vice president of sales for the Americas. During his tenure there, Lifesize sales doubled. Prior to joining LifeSize, Vitalone was a company officer and vice president for North America sales for ShoreTel where he tripled revenues in four years and managed the sales team through ShoreTel’s transition to a publicly held company.

Vitalone began his sales career at Mitel, and then entered the video conferencing market in its early days as the sales leader for PictureTel, followed by ViaVideo Communications (since acquired by Polycom). Vitalone was vice president of sales and business development for Polycom in 2000. Vitalone also served as senior vice president of worldwide sales at CoVi Technologies and has held management positions at Siemens, AT&T Wireless, and Wire One Technologies.

Timothy C. Gaines, Vice President of North America Sales

Gaines joined ShoreTel in 2007 and now oversees North American sales for all on-premise solutions including unified communications, contact center and mobility. With more than 20 years of sales and general management experience in the telecommunications industry, Timothy Gaines is a pioneer in the VoIP space and a proven leader in building high-powered sales teams.

Prior to ShoreTel, Gaines served as Senior Vice President of Sales at Covad (now MegaPath), a leading provider of broadband and VoIP solutions for commercial and government business segments. Previously Gaines served as regional director and general manager for a U.S. subsidiary of Fujitsu, where he developed and drove growth of the PBX switching systems business in the U.S.

In addition, Gaines held vice president posts with StarVox and PictureTel Corporation, where he was a primary architect of the high-growth distribution strategy that led PictureTel to be recognized by Fortune magazine as one of the 100 fastest growing companies in the U.S.

Mark Arman, Vice President of International Sales and Worldwide Distribution

Arman joined ShoreTel in November 2006 and now leads ShoreTel's international sales and worldwide distribution teams. From 2006 to 2012, Arman led ShoreTel’s business development efforts, including strategic planning, merger and acquisition, and global channel processes.

Before joining ShoreTel, Arman was founding CEO of WindSpring. There he provided executive leadership and oversight of engineering, product management, product development, sales and marketing activities, and orchestrated the completion of venture finance requirements. Prior to WindSpring, Arman was the CEO of Conferserv, where he successfully closed multiple rounds of financing, repositioned the company as a leader in the emerging market for IP enterprise video conferencing and collaboration, and eventually directed the company's merger with 4/21 Interactive. Arman previously spent five years as a Manager with LEK Consulting, where he led a number of large and business-critical merger and acquisition, privatization, strategic planning and business turnaround projects.

Digital transformation has become a top initiative for business and IT leaders. In today’s business world, sustainable market leadership is no longer based solely on which company has the best products or even the best people. Instead, organizations that are agile and can quickly adapt to rapidly evolving market trends will become market leaders.

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